Jennifer Feger
Florissant,MO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Kennelwood Pet Resorts
Saint Louis, MO
10.2003 - Current
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded quickly to emergency situations involving injured or ill animals.
- Recommended additional services such as training classes or boarding options based on individual pet needs.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
Education
Cosmetology
South County Tech
St Louis, MOSkills
- Information Security
- Data Collection
- Appointment Scheduling
- Complaint resolution
- Call Management
- Scheduling
- Product Knowledge
- Product Promotion
- Multi-Task Management
- Complaint Handling
- Problem-solving abilities
Affiliations
- Volunteered with caring for horses
References
References available upon request.
Timeline
Customer Service Representative
Kennelwood Pet Resorts
10.2003 - Current
Cosmetology
South County Tech
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