Jennifer Fidler
Lampasas
Summary
Detail-oriented professional specializing in medical office operations. Known for strong multitasking and leadership skills, enhancing administrative workflows and ensuring compliance with healthcare regulations. Committed to delivering high-quality patient care and service. Medical Office Manager with expertise in patient scheduling management, medical records, Workmen's Comp for federal and state agencies , HIPAA compliance, and administrative support. Proven ability to enhance operational efficiency and patient satisfaction.
Overview
26
26
years of professional experience
Work History
Medical Office Manager
Central Texas Orthopaedic Clinic
Killeen, TX
07.2001 - Current
- Oversaw daily operations, ensuring efficient patient flow and optimized scheduling processes.
- Managed administrative staff, providing training and mentorship to enhance performance and service delivery.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines.
- Managed patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Collaborated with medical providers to establish best practices in patient care coordination and referral management.
- Maintained high level of patient care by conducting regular audits of medical record accuracy.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Developed close working relationships with front office and back office staff.
- Coordinated with healthcare providers to ensure seamless patient care and service delivery.
Front Desk Receptionist
Dr. Freddie Morales
Killeen, TX
07.2000 - 07.2001
- Managed front desk operations, ensuring efficient appointment scheduling and patient check-ins.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Trained new staff on front office procedures and customer service standards.
- Handled patient inquiries and concerns with professionalism, improving overall satisfaction rates.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive patient information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Lampasas High School
Lampasas, TXSkills
- Effective multitasking
- Professional telephone etiquette
- Administrative management and support
- Healthcare compliance, HIPAA regulation
- Worker's Comp experience State and Federal
- Patient scheduling management front and back office
- Records and database management
- Medical history obtainment
- Patient registration and demographics
- Medical procedures scheduling
- Medical records administration
- Insurance eligibility and verification
- Planning and prioritization
Timeline
Medical Office Manager
Central Texas Orthopaedic Clinic
07.2001 - Current
Front Desk Receptionist
Dr. Freddie Morales
07.2000 - 07.2001
High School Diploma -
Lampasas High School