Jennifer Galarza
Danville,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Geisinger Medical Center
Danville, PA
08.2023 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Verified insurance coverage for services provided by the facility.
- Ensured accuracy of all data entered into computer system.
- Assisted with preparing daily cash reports for accounting department.
- Answered phones promptly in a professional manner.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Baker
Perkins Family Restaurant
Danville, PA
04.2023 - Current
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Baked fresh bread and pastries for cafes and restaurants.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Designed appealing product displays to maintain unique presentation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Finished baked goods with glazes, icings and other toppings.
- Set ovens to appropriate temperatures to pre-heat.
- Combined ingredients by hand and with electric mixing equipment.
- Met with customers to discuss needed bakery items and take orders.
Hostess
Perkins Family Restaurant
Danville, PA
10.2022 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Team Member
Smoothie King
Gastonia, NC
05.2020 - 08.2020
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Processed and retrieved customer special orders.
- Upheld high standards of productivity and quality in operations.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
Education
Some College (No Degree) - Vocal Performance
Elizabeth City State University
Elizabeth City, NCHigh School Diploma -
Hunter Huss High School
Gastonia, NC06.2019
Skills
- Flexible Schedule
- Positive and Professional
- Training and Mentoring
- Money Handling
- Multilingual in Spanish
- Registration and Admissions
- Appointment Scheduling
- Problem-Solving
- Multitasking and Organization
- Information Collection
- Professional Telephone Manner
- Customer Service
- Inventory Reporting
- Effective Customer Upselling
- Item Promotion
- Guest Engagement
- Complaint Handling
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Patient Access Representative
Geisinger Medical Center
08.2023 - Current
Baker
Perkins Family Restaurant
04.2023 - Current
Hostess
Perkins Family Restaurant
10.2022 - Current
Team Member
Smoothie King
05.2020 - 08.2020
Some College (No Degree) - Vocal Performance
Elizabeth City State University
High School Diploma -
Hunter Huss High School