Jennifer Garcia Rivera
Durham,NC
Summary
I am a patient-oriented Pharmacy technician with experience in filling, billing insurances and problem solving. I am very comfortable working in a fast pace work environment all while multi tasking. I strive to learn new things and building up a better future not just for me but for the company.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
Durham, NC
08.2022 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, insurance billing information
- Provided customer service to patients by answering questions about medications and health-related topics.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Working in a high volume environment
- Assisting patients over the phone with appointments for vaccination appointments and refilling prescriptions
Customer Service Cashier
Walgreens
Durham, NC
03.2021 - 07.2022
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Sandwich Artist
SUBWAY®Restaurants
Durham, NC
08.2020 - 03.2021
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
Education
High School Diploma -
Northern HighSchool
Durham, NC06-2023
Some College (No Degree) - Dental Hygiene
Wake Technical Community College
Raleigh, NCSkills
- Insurance Billing
- Workflow Optimization
- Team Collaboration
- Bilingual
- Excellent communication skills
- FDA and HIPAA compliance
Languages
English
Professional
Spanish
Professional
Timeline
Pharmacy Technician
Walgreen's Pharmacy
08.2022 - Current
Customer Service Cashier
Walgreens
03.2021 - 07.2022
Sandwich Artist
SUBWAY®Restaurants
08.2020 - 03.2021
High School Diploma -
Northern HighSchool
Some College (No Degree) - Dental Hygiene
Wake Technical Community College