Jennifer Gau
Tacoma,WA
Summary
Dynamic leader with proven expertise in store operations oversight and personnel development honed at Abercrombie & Fitch. Excelled in team leadership, achieving sales goals, and talent recruitment, driving performance and efficiency. Skilled in customer service and operational budgeting, adept at fostering a culture of excellence and exceeding business objectives.
Overview
19
19
years of professional experience
Work History
Store Manager
Abercrombie & Fitch
07.2006 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
Education
Bachelor of Arts - Psychology
Central Washington University
Ellensburg, WASkills
- Store operations oversight
- Drive to achieve results
- Team building & leadership
- Operational budgeting
- Talent recruitment
- Employee scheduling
- Strong problem solving
- Self starter
- Multitasking and organization
- Loss prevention procedures
- Customer service
- Set goals and evaluate performance
Licenses
Real Estate Broker, Washington State
Timeline
Store Manager
Abercrombie & Fitch
07.2006 - Current
Bachelor of Arts - Psychology
Central Washington University
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