Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jennifer Gonzalez

Livonia

Summary

Motivated individual within the Criminal Justice sector. Strong organizational and team collaboration skills with experience in high-stress situations wanting to bring about a change in the system of justice

Overview

5
5
years of professional experience

Work History

Server

California Pizza Kitchen
09.2023 - Current
  • Serve food and beverages promptly with focused attention to customer needs.
  • Work with the POS system to place orders, manage bills, and handle complimentary items.
  • Maintain clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolve customer complaints promptly and professionally to maintain a positive reputation.
  • Learn and follow local alcohol laws to keep restaurants compliant with regulations while serving spirits

Office Assistant

WSU Center For Latino/a And Latin American Studies
09.2023 - Current
  • Hosted study sessions with CLLAS students
  • Organized events and meetings to maximize capacity and keep event venues running smoothly
  • Maintained and updated office records, both digital and physical
  • Welcomed office visitors and alerted staff to the arrival of scheduled appointments

Server

Levy
08.2021 - Current
  • Provided me with access to my serve-safe certification
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests
  • Served food and beverages promptly with focused attention to customer needs
  • Learned and followed local alcohol laws to keep restaurants compliant with regulations while serving spirits
  • Checked guests' identification before serving alcoholic beverages

Personal Assistant

Ninth Brain
05.2018 - Current
  • Oversaw personal and professional calendars and coordinated appointments for future events
  • Maintained appropriate filing of personal and professional documentation
  • Provided general administrative support, including scheduling meetings, making travel arrangements, and managing documentation

Server/Bartender

Grand Tavern Livonia
03.2021 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs
  • Cultivated warm relationships with regular customers
  • Worked with the POS system to place orders, manage bills, and handle complimentary items
  • Resolved customer complaints promptly and professionally to maintain a positive reputation
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests
  • Displayed enthusiasm and promoted service to customers, successfully increasing referrals and walk-in business

Education

High School Diploma -

Stevenson High School
Livonia, MI
05.2021

Bachelor's degree - Criminal Justice

Wayne State University
Detroit, MI
05.2025

Skills

  • Communication Skills
  • Customer Service Skills
  • Interpersonal Skills
  • Social Media Marketing
  • Critical Thinking Skills
  • Relationship Management

Additional Information

  • Bilingual; Fluent in Spanish
  • Authorized to work in the U.S. for any employer
  • Certifications and licenses: ServSafe - Michigan Alcohol Certification


Timeline

Server

California Pizza Kitchen
09.2023 - Current

Office Assistant

WSU Center For Latino/a And Latin American Studies
09.2023 - Current

Server

Levy
08.2021 - Current

Server/Bartender

Grand Tavern Livonia
03.2021 - 08.2023

Personal Assistant

Ninth Brain
05.2018 - Current

High School Diploma -

Stevenson High School

Bachelor's degree - Criminal Justice

Wayne State University

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Jennifer Gonzalez