Jennifer Gregory

• Assisted patients in navigating healthcare plans and benefits information.
• Coordinated communication between patients, providers, and insurance representatives.
• Resolved patient inquiries with empathy and accuracy to enhance satisfaction.
• Documented patient interactions and outcomes in compliance with regulatory standards.
• Assist patients with ordering their refills, drug coverage and pricing of medications.

Answered incoming calls and provided highest level of professionalism and knowledgeable

service to every while directing calls to appropriate medical or administrative staff.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Maintained strong call control and quickly worked through scripts to address problems.

Compiled and coded patient information or data in appropriate computer system.

Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.

Coordinated with other departments to promote prompt processing of patient authorizations.

Entered client information and files into databases for further review and tracking.

Transmitted medical records and other correspondence by mail, e-mail, or fax.

Offered administrative task assistance and performed database updates, email

communication and document processing.

Resolved customer complaints or answered customers' questi

• Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
• Managed membership accounts, ensuring accuracy in data entry and updates.
• Facilitated communication between members and various departments to enhance service delivery.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
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• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Operated deli machinery safely, ensuring compliance with health and safety regulations.
• Prepared and presented high-quality deli products, maintaining freshness and visual appeal.
• Assisted in inventory management, tracking stock levels to minimize waste and optimize availability.
• Trained new associates on proper food handling techniques and equipment operation standards.
• Implemented process improvements to enhance product turnover rates in deli display cases.
• Maintained cleanliness and organization of work area, adhering to sanitation protocols consistently.
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
• Maintained clean, trash-free workspaces to maximize productivity and safety.

Examined reports, accounts and evidence to determine integrity and accuracy of information.

Worked productively in fast-moving work environment to process large volumes of claims.

Followed up with customers on unresolved issues.

Processed and recorded new policies and claims.

Verified client information by analyzing existing evidence on file.

Generated, posted and attached information to claim files.

Maintained strong knowledge of basic medical terminology to better understand services and

procedures.

Processed high volumes of insurance claims with accuracy and attention to detail.