Jennifer Halliwell
11935 Major Turner Road, Parrish,FL
Summary
Pursued in-person or remote customer service roles to enhance client satisfaction and support operational excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
INSPERITY/BOSCOP INC.
New Hampton, NH
01.2007 - 07.2013
- Facilitated seamless office workflow by establishing efficient scheduling systems and allocating resources effectively.
- Orchestrated cross-departmental dialogue, focusing on boosting collaboration and optimizing project results.
- Developed training materials and conducted onboarding sessions for new staff members.
- Managed vendor relationships, ensuring timely service delivery and cost-effectiveness.
Branch Supervisor
FRANKLIN SAVINGS BANK
New Hampton, NH
02.1998 - 01.2007
Education
Quickbooks Professional Accounting
Hyslop & Associates Computer Training School
Tilton, NHSkills
Account Management
Reports and Documentation
Specifications/Audits
Customer Service
Bank account reconciliation
QuickBooks
Administrative/Customer Service
- Made outgoing sales calls to encourage existing customers to upgrade
- Advised and educated customers about their options
- Establishes rapport with customers both in person and via telephone
- Entered customer data in system and retrieved information from various customer software programs
Supervisor/Team Leader
- Supervised 5 Tellers/Customer Service Representatives
- Assisted with coaching and training new staff members
- Maintained product scheduling of incoming and outgoing orders
- Prioritized workload
- Approved leave time and vacation requests
- Scheduled training sessions, reported daily attendance and completed weekly time sheets
Account Management
- Monitored cash collection accounts and provided detailed reports for New York Public Library, Hunter College, and Washington DC Public Library
- Managed accounts receivables and payables
- Reviewed customer purchase orders and specifications
- Reconciled bank accounts
- Maintained and tracked all cash flow and billing
Timeline
Office Manager
INSPERITY/BOSCOP INC.
01.2007 - 07.2013
Branch Supervisor
FRANKLIN SAVINGS BANK
02.1998 - 01.2007
Quickbooks Professional Accounting
Hyslop & Associates Computer Training School