Hi, I’m
Jennifer Hansen
Customer Service Representative
North Augusta,SC
.jpeg&q=70)
Summary
Over 25 years in customer service and the sales industry. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships
to increase profitability and drive business results.
Overview
25
years of professional experience
Work History
Urban Outfitters, Inc.Augusta, GA
Customer Service Representative
08.2005 - 05.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts
- Seven years as customer service rep in furniture department and eight years in customer service.
LaFond Food BrokersLas Vegas , NV
Account Administrative Inside Sales Representative
12.2002 - 08.2003
Job overview
- Duties included taking orders for distributors with manufactures in all aspects of the food service business.
- Responsible for billing, bids, and all communications with manufactures, distributors, outside sales reps, and assisted in food shows.
- Answered customers questions regarding products, prices and availability.
- Awarded customer service rep for May and June 2003.
Menardi Beacon FiltrationTrenton, SC
Inside Sales Representative
03.2001 - 08.2002
Job overview
- Provided customer service and sales support to existing accounts as well as establishing new customers.
- Accessed customers spec's and requirements in order to custom make environmental for asphalt and cement plants that were mandated and inspected by epa.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Healthcare Consultants Of AmericaAugusta, GA
Customer Service Representative to Sales Manager
01.1997 - 03.2001
Job overview
- Daily supervision and management of customer service representatives, including staffing and training.
- Establishing goals for staff and reached targeted sales goals set for HCCA products.
- Provided customer service support and completing administrative functions associated with the department.
- Balanced daily transactions, account receivables, inventory, purchasing and maintained distributor accounts.
- Provided product knowledge and assisted with marketing.
- Sold medical books and software to professionals in the medical field.
Education
Sunset High SchoolLas Vegas, NV
High School Diploma
06.1983
University Overview
- Awarded customer service of the year
- Awarded top furniture sales
- Awarded employee of the month
Skills
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Responding to Difficult Customers
- Establishing and Maintaining Customer Relationships
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative
Urban Outfitters, Inc.
08.2005 - 05.2022
Account Administrative Inside Sales Representative
LaFond Food Brokers
12.2002 - 08.2003
Inside Sales Representative
Menardi Beacon Filtration
03.2001 - 08.2002
Customer Service Representative to Sales Manager
Healthcare Consultants Of America
01.1997 - 03.2001
Sunset High School
High School Diploma
References
- Tammy Taylor 803 634-3312
- Amanda Corbin 803 257-4306
- Melissa Harris 803 270-0943