Jennifer Houlsen
Summary
I have nine years of management experience under my belt, ranging from stock rooms of grocery store to overseeing the front-end operations of a swim school. I have overseen teams ranging from 10 employees to 250. The skills I have gained from every experience have all gone on to making me more knowledgeable about my own management style and how to carry that effectively into a new position regardless of the industry. I have experience in ordering products, creating schedules, handling customers, maintaining inventory, and creating spreadsheets for upper management to follow, cash register handling including breaking down the tills and closing accounting. I have basic HR knowledge regarding onboarding and hosting new employee training.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Goldfish swim school
10.2022 - 08.2023
- Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures, Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction, Trains and oversees aquatics department to provide superior swim instruction to the students of GSS, Interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training, Provides sales and marketing training to all qualified sales staff, Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved, Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained, Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions, Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment, Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction, Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP, Maintains current certifications and stays up-to-date professionally on the aquatics and management field, Fulfills other duties and responsibilities as assigned by the Employer
customer service agent
Enterprise Car Rental
03.2022 - 12.2022
- Meet and greet customers in a professional, friendly, and timely manner, Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment, Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information, Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors, Place outgoing calls for callback management, and miscellaneous calls as assigned, Assist to assess condition of rental upon return, Notify Management of any known customer problems
Lead agent
Bloom medicinals
08.2021 - 01.2022
- Patient intake, Setting up and filing new patient profiles, Talking with patients about products that they can use, Receiving deliveries, Inventory control, Conducting phone interviews, Counting down drawer and count to daily sales
Learning ambassador
Amazon Warehouse
09.2020 - 02.2021
- Leading training classes both in the classroom and on the floor, Assisting with employee audits, Maintaining open communication with employees for any issues that may arise, Maintain training schedules with management and complete any follow up training
Human Resource assistant
Giant Delivers
06.2020 - 09.2020
- Answering employee questions, Processing incoming mail, Creating and distributing documents, Providing customer service to organization employees, Serving as a point of contact with benefit vendors/administrators, Maintaining computer system by updating and entering data, Setting appointments and arranging meetings, Maintaining calendars of HR management team, Compiling reports and spreadsheets and preparing spreadsheets
Assistant customer service manager
Harris Teeter
07.2019 - 06.2020
- Manage the front end operations, Write the schedule, Balance the accounting office, Schedule and conduct interviews, Organize the training of new employees
Overnight Team leader
Wegmans
03.2018 - 07.2019
Service Team leader
Wegmans
07.2017 - 03.2018
- Schedule writing, Dealing with customer concerns, Overseeing store during night hours, Ability to float to all departments in the store, Operating cash register, Operating lottery machine, Overseeing cashier training and IPM'S (Item Per Minutes), Arranging vendors and contractors for servicing needs
Overnight Team leader
Wegmans
03.2015 - 07.2017
- Write grocery order, Stocked products, Wrote schedules, Held weekly meeting with team members, Organized quarterly inventory, Completed refrigerator checks throughout the night, Worked with vendors and contractors for maintenance concerns and placed work orders, Building displays to showcase certain items
Education
High school diploma -
Daphne High School
12.2010
Skills
- Employee Relations
- Business operations knowledge
- Operations Management
- Workflow Coordination
- Employee Scheduling
- Team leadership expertise
- Human Resources
- Inventory Control
- Operations Oversight
- Sales Forecasting
- Staff Management
- Staff Development
Timeline
Assistant General Manager
Goldfish swim school
10.2022 - 08.2023
customer service agent
Enterprise Car Rental
03.2022 - 12.2022
Lead agent
Bloom medicinals
08.2021 - 01.2022
Learning ambassador
Amazon Warehouse
09.2020 - 02.2021
Human Resource assistant
Giant Delivers
06.2020 - 09.2020
Assistant customer service manager
Harris Teeter
07.2019 - 06.2020
Overnight Team leader
Wegmans
03.2018 - 07.2019
Service Team leader
Wegmans
07.2017 - 03.2018
Overnight Team leader
Wegmans
03.2015 - 07.2017
High school diploma -
Daphne High School