Jennifer Jackson
Rochester,WA
Summary
Driven professional with a proven track record at Roo-Lan Health Care, enhancing operational efficiency and workforce utilization. Excelled in customer relations and workflow optimization, significantly reducing equipment downtime. Demonstrates strong teamwork and documentation skills, ensuring regulatory compliance and fostering a culture of continuous improvement.
Results-oriented Scheduling Specialist adept at working under tight deadlines and demanding objectives. Highly efficient, accurate and driven.
Overview
22
22
years of professional experience
Work History
Scheduling Specialist
Assured Home Health/LHC Group
Olympia, WA
06.2021 - Current
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Called customers to coordinate schedules and set appointments.
- Documented calls and appointments using HomeCare HomeBase.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
- Answered phone calls and answered questions from potential customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
Maintenance Director, Central Supply, Laundry/Housekeeping Supervisor
Roo-Lan Health Care
Lacey, WA Craig LeVee (360) 791-8694
01.2002 - 05.2021
- Reduced downtime for equipment by streamlining maintenance procedures and optimizing scheduling processes.
- Improved facility efficiency by implementing preventative maintenance programs and coordinating repair projects.
- Enhanced safety within the workplace by conducting regular inspections, identifying hazards, and addressing issues promptly.
- Established strong vendor relationships to secure quality products and services at competitive prices, reducing overall expenses.
- Monitored inventory levels of supplies and equipment, maintaining adequate stock to support efficient facility maintenance efforts.
- Ensured regulatory compliance by staying up-to-date on industry standards and adapting policies as needed to meet requirements.
- Organized routine staff meetings to discuss current projects, address concerns, and foster open communication among team members.
- Supervised safety, prevention and fire protection programs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
Education
High School Diploma -
South Puget Sound, High School
Lacey, WASkills
- Customer relations skills
- Documentation skills
- Customer relations abilities
- Professional telephone demeanor
- Workflow Optimization
- Calendar Management
- Schedule coordination expertise
- Strong Work Ethic
- Teamwork and Collaboration
- Effective Multitasking
- Attention to Detail
- Patient Scheduling
- Insurance Verification
- Patient Registration
- Inventory Tracking
- Staff Coordination
- Punctual and Reliable
- Call Answering and Routing
Timeline
Scheduling Specialist
Assured Home Health/LHC Group
06.2021 - Current
Maintenance Director, Central Supply, Laundry/Housekeeping Supervisor
Roo-Lan Health Care
01.2002 - 05.2021
High School Diploma -
South Puget Sound, High School