Jennifer Jenkins
Newark,OH
Summary
A reliable and hardworking individual looking to use my customer service skills to help both the business and customers have a successful experience.
Overview
18
18
years of professional experience
Work History
Customer Service
Newark Periodontics and Dental Implant Specialists
08.2022 - Current
- Greeting patients, scheduling appointments, answering/making calls for patients
- Verifying insurance benefits, getting insurance breakdowns and billing insurance claims
- Billing both current and past due patients, accounts receivable, aging report to following up on unpaid claims to collect payments.
Customer Service
Sunrise Oral and Maxillofacial Surgery Center
01.2019 - 06.2022
- Greeting patients, scheduling patients for consultations and surgeries, answering phones, going over new patient and surgical paperwork
- Verifying insurance eligibility, both Medicaid and private insurance, sending claims to insurance
- Treatment planning, discussing treatment/cost with patients, contacting insurance, preauthorizations
- Reminder calls for appointments and giving surgical pre-op instructions
- Taking payments, night deposit, posting and batching treatment.
Customer Service
Comfort Dental
10.2013 - 01.2019
- Greeting patients, scheduling patients, answering phones
- Verifying insurance eligibility, both Medicaid and private insurance
- Treatment planning, and benefit breakdowns, contacting insurance to get information, preauthorizations
- Aging reports, sending claims to insurance and resolving outstanding claims
- Taking payments, night deposit, collections, posting and batching treatment.
Customer Service
Time Warner Cable
09.2006 - 10.2013
- Taking calls/call center, verifying customer information to access acct, answering questions
- Sales and scheduling new customer installations, scheduling service related appointments
- Taking payments and reviewing customer bills, resolving billing issues, collections and payment arrangements
- Troubleshooting service issues and technical support to help resolve service issues.
Education
Business Education -
Ohio University-Zanesville
Zanesville, OH01.2003
College Prep -
Zanesville High School
Zanesville, OH01.1998
Skills
- Communication Skills
- Team Player
- Problem-solving
- Time Management
Timeline
Customer Service
Newark Periodontics and Dental Implant Specialists
08.2022 - Current
Customer Service
Sunrise Oral and Maxillofacial Surgery Center
01.2019 - 06.2022
Customer Service
Comfort Dental
10.2013 - 01.2019
Customer Service
Time Warner Cable
09.2006 - 10.2013
Business Education -
Ohio University-Zanesville
College Prep -
Zanesville High School
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