Jennifer Labruzza
Parlin,NJ
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Guardian Pest Control
Manchester, NJ
05.2021 - Current
- Coordinated pest control appointments and technician assignments, enhancing scheduling efficiency.
- Managed customer inquiries via phone and email, ensuring prompt responses.
- Organized office supplies and tracked inventory to enhance operational efficiency.
- Processed service requests with timely follow-up, increasing customer satisfaction.
- Collaborated with team members to refine administrative workflows, increasing productivity.
- Maintained electronic filing systems for efficient access to customer records.
- Handled phone calls and emails, facilitating effective business correspondence.
- Entered data into spreadsheets, utilizing Microsoft Excel for accuracy.
Administrative Assistant
Polar HVAC and Residential Contracting LLC
Matawan, NJ
04.2005 - 10.2019
- Facilitated effective business correspondence by answering phone calls and emails promptly.
- Streamlined administrative workflows through collaboration with team members.
- Processed service requests and ensured timely follow-up with customers to enhance satisfaction.
- Maintained inventory of office supplies to optimize operational efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions. Collaborated with local townships/municipalities to file permits for work orders.
Education
Associate of Arts - Business Management
Ashworth College
Norcross, GA01.2004
Skills
- Microsoft Excel
- Customer relationship management
- Office organization
- Data entry
- Electronic filing systems
- Scheduling efficiency
- Service request processing
- Inventory management
- Workflow optimization
- Time management
- Business correspondence
- Bookkeeping
- Documentation and recordkeeping
Timeline
Administrative Assistant
Guardian Pest Control
05.2021 - Current
Administrative Assistant
Polar HVAC and Residential Contracting LLC
04.2005 - 10.2019
Associate of Arts - Business Management
Ashworth College