Jennifer Lang
Norfolk,VA
Summary
Dynamic customer service professional with experience at GEICO, adept at problem resolution and maintaining a professional demeanor in challenging situations. Proven ability to manage time effectively while ensuring safety and satisfaction for clients, particularly the elderly and disabled. Strong communication skills enhance customer relationships and foster team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GEICO, Government Employees Insurance
Virginia Beach , VA
01.2025 - 05.2025
- Collected fares using electronic fare collection systems or other methods as required.
- Responded appropriately to emergency situations such as medical emergencies or passenger disputes.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
- Drove specified routes in compliance with traffic regulations and time schedules.
Transit Bus Operator
Hampton Roads Transit
Norfolk, VA
10.2023 - 01.2025
- Maintained professional demeanor when dealing with difficult customers or situations.
- Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
Live-Out Nanny
Lang Family Child Care
Norfolk, VA
06.2014 - 08.2023
- Maintained an orderly and clean environment for the children.
- Participated in professional development opportunities related to early childhood education.
- Transported children to school or other activities when necessary.
- Performed light housekeeping duties related to childcare, such as washing dishes used by the kids or tidying up after them.
- Planned engaging activities like arts and crafts projects, outdoor games.
- Administered medication when necessary per instructions from parents and guardians.
- Engaged in interactive playtime to encourage learning and development.
Education
High School Diploma - Vocal Music
Douglas Anderson School of The Arts
Jacksonville, FL 05-2004
Skills
- Time management
- Communication skills
- Customer relationship management
- Problem solving
- Professional demeanor
- Team collaboration
- Problem resolution
Certification
- Class B CDL License
- State of Virginia Personal Lines Auto Insurance License
- In-home Child Care certification
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
01.2025 - 05.2025
Transit Bus Operator
Hampton Roads Transit
10.2023 - 01.2025
Live-Out Nanny
Lang Family Child Care
06.2014 - 08.2023
High School Diploma - Vocal Music
Douglas Anderson School of The Arts
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