Jennifer-Leigh Vaiau
Kapolei,HI
Summary
Dedicated customer service professional with experience serving diverse guests in fast-paced, customer-focused environments. Developed strong communication, teamwork, and problem-solving skills through handling customer concerns, maintaining high standards of safety and cleanliness, and creating positive guest experiences. Experienced in delivering attentive service while staying organized and adaptable under pressure. Seeking a Flight Attendant position with Alaska Airlines to apply my customer service background and commitment to providing safe, welcoming experiences for passengers.
Overview
3
3
years of professional experience
Work History
Crew Member
Baskin-Robbins
Honolulu, HI
03.2026 - Current
- Provide friendly, efficient service while assisting customers in a fast-paced environment.
- Address customer concerns with empathy and professionalism, providing prompt solutions to ensure a positive guest experience.
- Prepare and serve food while following food safety and sanitation procedures.
- Accurately process customer transactions and custom cake orders while maintaining attention to detail.
- Inspect products for quality and report damaged or compromised inventory to ensure food safety and product standards.
- Maintain a clean, organized workspace by completing cleaning, stocking, and sanitation tasks throughout each shift.
- Collaborate with team members to ensure efficient operations during busy periods.
Babysitter
Childcare Provider
Honolulu, HI
08.2025 - Current
- Supervised children ages 1–9 while ensuring their safety, well-being, and daily routines in a nurturing environment.
- Maintained a calm and supportive environment by adapting to individual needs and responding appropriately to different situations.
- Kept parents informed through consistent updates on progress, behavior, and daily routines.
Student Government Association – Representative
American Samoa Community College
American Samoa
01.2024 - 05.2025
- Represented the student body as Freshman and Sophomore Representative, advocating for student interests.
- Collaborated with team members to plan and support campus initiatives and events.
Education
High School Diploma - Undergraduate Coursework
Pacific Horizons School
American Samoa05-2023
Skills
- Customer Service
- Safety Awareness
- Verbal Communication
- Guest Relations
- Conflict Resolution
- Problem Solving
- Team Collaboration
- Adaptability
- Multitasking
- Attention to Detail
- Food Safety & Sanitation
- Cash Handling & POS Systems
- Time Management
Affiliations
- Phi Theta Kappa Honor Society – Member
- American Samoa Community College | Aug 2024 - May 2025
- Academic honor society membership with involvement in service and campus initiatives.
Timeline
Crew Member
Baskin-Robbins
03.2026 - Current
Babysitter
Childcare Provider
08.2025 - Current
Student Government Association – Representative
American Samoa Community College
01.2024 - 05.2025
High School Diploma - Undergraduate Coursework
Pacific Horizons School
Professional & Community Experience
Community and Service Contributor – Church Events (Kapolei & Kalihi), 2025-08, Present, Contributed to a welcoming atmosphere by assisting guests and supporting the smooth operation of church events., Assisted with preparing, serving, and replenishing food and beverages while ensuring events ran efficiently., Worked alongside volunteers to organize event logistics, maintain clean serving areas, and uphold food safety standards., Supported community outreach initiatives by preparing and distributing meals to individuals experiencing homelessness.
Training
First Aid & CPR Training