Jennifer Lopez
Las Vegas,NV
Summary
Driven individual known for high productivity levels and efficient task completion. Specialized in effective communication, problem-solving, and time management skills. Excel in environments requiring ability to handle multiple tasks simultaneously and adapt to changing priorities. Bring strong interpersonal skills to connect with guests, ensuring positive experiences and fostering repeat business.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Venetian Hotel & Casino
Las Vegas, NV
08.2021 - Current
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Maintained up-to-date knowledge of hotel rates, policies, special offers, so that I could provide accurate information to guests.
- Resolved escalated guest complaints in a calm manner while ensuring that all commitments were met.
- Processed payments using cash registers and credit card machines while adhering to company policies.
- Handled high volume of incoming calls from guests while maintaining quality standards.
- Monitored guest feedback through surveys or comment cards in order to identify areas of improvement.
Front Desk Greeter
Venetian Hotel & Casino
Las Vegas, NV
02.2019 - 08.2021
- Greeted guests upon entering the hotel, providing a friendly and welcoming atmosphere.
- Acquired in-depth knowledge of surrounding area to offer guests information about dining, entertainment, and shopping options.
- Offered solutions to guest complaints in a friendly manner while maintaining professional composure.
- Worked closely with other team members to ensure excellent customer service was delivered consistently.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV06-2016
College of Southern Nevada
Las Vegas, NVSkills
- Fluent in Spanish
- MS Office
- Interpersonal Communication
- Guest Relations
- Conflict Resolution
- Cash Register Operation
Timeline
Front Desk Agent
Venetian Hotel & Casino
08.2021 - Current
Front Desk Greeter
Venetian Hotel & Casino
02.2019 - 08.2021
High School Diploma -
Cimarron Memorial High School
College of Southern Nevada
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