Jennifer Maldonado
Houston,TX
Summary
Highly experienced Lead Medical Assistant with deep knowledge in managing medical operations, coordinating patient care, and enhancing healthcare outcomes. Strong ability to supervise and train staff, coupled with skills in electronic health records management and patient education. Demonstrated success at fostering collaborative environments while maintaining high standards of safety and efficiency. Committed to improving overall patient experiences through competent leadership and quality healthcare delivery.
Overview
10
10
years of professional experience
Work History
Lead Medical Assistant
Sugarland Neurology and Sleep MD PA
Sugar Land, TX
05.2023 - Current
- Measured vital signs and took medical histories to prepare patients for examination.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Assisted patients with registration, new patient paperwork and check-out process.
- Supported administrative staff by processing payments.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Supervised, trained and coached team of medical assistants.
- Assisted back office patient processes to reduce office wait times.
Medical Assistant
HILLCROFT MEDICAL CLINIC
Sugar Land, USA
06.2022 - 05.2023
- Patient check In/Out, patient communication, and management, answering multiple phone lines, prepare biologic medications to be administer via injections, schedule biologic patients follow up appointments for office visit and upcoming biologic injections, updating biologic medications orders for patients (under physician orders), keeping up with weekly biologic medication counts, obtain vitals (weight, temperature, blood pressure, pulse), administer flu, celestone injections, schedule new patient appointments, enter new patient data into eclinical, prepare patient charts for office visit and injections visits, order appropriate labs, releasing lab results to patient portal, update patient information/medication list, write/call in prescriptions, handling incoming and outgoing faxes, calling patients with test results, rooming patients, assisting physician with translation (spanish), setting up patient portal accounts, ensure efficient patient flow, scanning, prepare exam rooms, restock exam rooms
Medical Assistant
Jaime Clavijo MD
Houston, USA
07.2015 - 07.2020
- Patient check In/Out, communication, and patient management, Instruct/Administer spirometry test, 6 minute walk test, take vitals (height, weight, bmi, temperature, oxygen saturation, blood pressure) administer vaccines, Tb skin test, collect blood for A1 Antitrypsin, schedule bronchoscopy, patient admission, verify insurance, collect copayment, obtain prior authorizations, schedule appointments, enter new patients data, enter office visit/diagnosis into medisoft, prepare charts for new patients, update patient information/medication list, drug refill authorizations, write/call in prescriptions and e-prescribe
Education
Medical Assistant -
Texas Health School
Houston, TX01.2008
High School Diploma -
Elsik High School
Houston, TX05-2006
Skills
- Electronic health records
- Proficient in eClinicalWorks (ECW)
- Bilingual, English and Spanish
- HIPAA compliant
- Patient scheduling
- Vital signs measurement
- Medical billing
- Organization and efficiency
- Team management and supervision
- Prescription Management
- Communication skills
- Time management
- Patient care and education
- Medical terminology
- Clinical leadership
- Monitoring patient progress
- Reliable and punctual
- Multi-line telephone system operation
Languages
English and Spanish, Expert
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Lead Medical Assistant
Sugarland Neurology and Sleep MD PA
05.2023 - Current
Medical Assistant
HILLCROFT MEDICAL CLINIC
06.2022 - 05.2023
Medical Assistant
Jaime Clavijo MD
07.2015 - 07.2020
Medical Assistant -
Texas Health School
High School Diploma -
Elsik High School
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