Jennifer Martinez
San Benito,TX
Summary
Effective in communicating with government, state and local law enforcement agencies. Ability to analyze, interpret and gather information needed to assure effective interpersonal relations. Strong multitasking skills and the ability to work with immigrant populations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Compass Connections
Harlingen , TX
10.2022 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes
- Respond sensitively and competently to the service immigrant population's cultural and socio-economic characteristics
Telecommunications Officer
Hidalgo County Sheriff’s Office
Edinburg , TX
10.2020 - 06.2022
- Efficiently used verbal and written skills to communicate with federal, state and local law enforcement agencies such as CPS, DPS, and the local juvenile justice department
- Assisted callers who were in stressful or life threatening situations by using empathy and communication
- Assisted in directing members of the community to correct community outreach programs such as shelters or domestic violence programs
Administrative Assistant
Hidalgo County Sheriff’s Office
Edinburg , TX
09.2019 - 09.2020
- Prepared official documents for the Texas Department of Criminal Justice while working closely with probation or parole offices.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Jailer
South Padre Island Police Department
South Padre Island , TX
03.2019 - 05.2019
- Issued clothing, bedding, and other authorized items to inmates.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Supervised inmates during day-to-day activities.
Internship Student
Cameron County Constable Office
Harlingen , TX
01.2019 - 05.2019
- Completed thorough research into different topics and prepared reports detailing information obtained and relevant insights.
- Handled incoming questions regarding community events for the general public
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
Home Health Aide
Amazing Grace Home Health
Los Fresnos , TX
10.2016 - 02.2019
- Complete knowledge of offering nursing care and assistance to clients
- Helped clients maintain a happy and healthy lifestyle by providing mental and physical support.
Criminal Justice Tutor
Upward Bound Trio
Brownsville , Tx
05.2018 - 08.2018
- Tutored students with criminal justice cases
- Allow students to gain a broader understanding of the criminal justice system
Associate
Walmart
San Benito , TX
07.2015 - 06.2017
- Resolved conflicts for customers in a respectful and timely manner.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Education
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX05.2019
Skills
- Adaptability
- Critical thinker
- Communication
- Information documentation
- Multitasking
- Teambuilding
- Working collaboratively
- Microsoft Office
- Data management
- Customer service
- Time management
- Organizational skills
Languages
Fluent in Spanish
Languages
Spanish
Full Professional
English
Native/ Bilingual
Certification
- License Texas Commission on Law Enforcement Telecommunications Officer- 2021
Timeline
Case Manager
Compass Connections
10.2022 - Current
Telecommunications Officer
Hidalgo County Sheriff’s Office
10.2020 - 06.2022
Administrative Assistant
Hidalgo County Sheriff’s Office
09.2019 - 09.2020
Jailer
South Padre Island Police Department
03.2019 - 05.2019
Internship Student
Cameron County Constable Office
01.2019 - 05.2019
Criminal Justice Tutor
Upward Bound Trio
05.2018 - 08.2018
Home Health Aide
Amazing Grace Home Health
10.2016 - 02.2019
Associate
Walmart
07.2015 - 06.2017
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
- License Texas Commission on Law Enforcement Telecommunications Officer- 2021
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