Jennifer Mayes
Norman
Summary
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Dynamic Customer Support Specialist with a proven track record at Community Christian School, excelling in problem-solving and customer service excellence. Enhanced student satisfaction through effective complaint handling and collaboration, while maintaining meticulous data accuracy. Recognized for implementing efficient troubleshooting techniques, significantly improving operational flow and fostering a supportive community atmosphere.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Community Christian School
Norman, OK
08.2022 - 05.2026
- Provided timely support for student inquiries, enhancing overall satisfaction and communication efficiency.
- Resolved customer issues through effective troubleshooting, ensuring smooth operational flow within the school environment.
- Collaborated with faculty to address student concerns, fostering a supportive community atmosphere.
- Delivered exceptional student service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to student concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
Data Entry Clerk
Regan Williams CPA
Jones, OK
01.2017 - 12.2025
- Input data into accounting software with high accuracy and attention to detail.
- Verified and corrected discrepancies in financial records to ensure data integrity.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Maintained files, records, and chronologies of entry activities.
Education
High School Diploma -
Pittsburg High School
Pittsburg, OK05.1993
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Data entry
- Time management
- Multitasking and organization
- Customer service excellence
- Adaptability and flexibility
- Attention to detail
- Microsoft windows and office
- Teamwork and collaboration
- Project coordination
Timeline
Customer Support Specialist
Community Christian School
08.2022 - 05.2026
Data Entry Clerk
Regan Williams CPA
01.2017 - 12.2025
High School Diploma -
Pittsburg High School