Jennifer Mclaughlin
Belgrade ,Montana
Summary
With a proven track record at First Interstate Bank, I excel in staff management and customer engagement, boosting team efficiency and client satisfaction. Skilled in cash handling and fostering professional relationships, my leadership significantly enhances operational excellence and compliance, embodying reliability and ethical standards.
Overview
28
28
years of professional experience
Work History
Teller Supervisor
First Interstate Bank
07.2012 - Current
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Teller
First Interstate Bank
06.1996 - 07.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Belgrade High School
Belgrade, MT06.1996
Skills
- Cash handling and management
- Customer Engagement
- Staff Training and Development
- Staff Management
- Banking Product Knowledge
- Regulatory Compliance Awareness
- Sales and Cross-Selling
- Loss Prevention
- Customer Service
- Problem-solving abilities
- Team Leadership
- Effective Communication
- Relationship building and management
- Compliance, banking laws, and regulations
- Product and Service Sales
- Customer Retention
- Vault Monitoring
- Professionalism and Ethics
Timeline
Teller Supervisor
First Interstate Bank
07.2012 - Current
Teller
First Interstate Bank
06.1996 - 07.2012
High School Diploma -
Belgrade High School
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