Results-oriented Sales Manager, skilled in customer service engagement and effective communication. Experienced in supervising teams and developing promotional strategies, leading to improved customer satisfaction, and increased sales performance.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Sales Manager
AAFES JBLM LEWIS MAIN EXCHANGE
, WA
09.2025 - Current
Directed daily store operations, managing merchandising, selling, and inventory control.
Promotional activities to optimize sales performance and inventory turnover while strengthening customer service standards.
ODL SUPERVISOR
AAFES JBLM LEWIS MAIN EXCHANGE
, WA
01.2024 - 09.2025
Supervised daily operations and ensured adherence to company policies.
Trained new employees on service standards and operational procedures for customer engagement.
Supervised and supported a team of 10 to 15 associates.
Event planning & execution
Implement merchandise & marketing standards.
SCO SUPERVISOR
AAFES JBLM LEWIS MAIN EXCHANGE
, WA
07.2023 - 09.2024
Supervised and supported a team of 10 to 12 associates to ensure adherence to policy policies.
Trained new employees on point-of-sale systems, company policies, and customer service standards.
Set clear expectations for performance.
Assist customers, address concerns, resolve issues efficiently, and maintain a positive work environment.
Manager
Chick-fil-A
, Maryland
08.2017 - 06.2023
Oversee daily store operations to ensure smooth and efficient performance.
Supervised staff and maintain high standards of customer service.
Conduct quality control (eRQA) to ensure products and services meet company standards.
Manage the store cash vault between the bank and store.
Ensure compliance with company and operational procedures.