Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jennifer Medrano

SALES AREA MANAGER

Summary

Results-oriented Sales Manager, skilled in customer service engagement and effective communication. Experienced in supervising teams and developing promotional strategies, leading to improved customer satisfaction, and increased sales performance.

Overview

8
8
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification

Work History

Sales Manager

AAFES JBLM LEWIS MAIN EXCHANGE
, WA
09.2025 - Current
  • Directed daily store operations, managing merchandising, selling, and inventory control.
  • Promotional activities to optimize sales performance and inventory turnover while strengthening customer service standards.

ODL SUPERVISOR

AAFES JBLM LEWIS MAIN EXCHANGE
, WA
01.2024 - 09.2025
  • Supervised daily operations and ensured adherence to company policies.
  • Trained new employees on service standards and operational procedures for customer engagement.
  • Supervised and supported a team of 10 to 15 associates.
  • Event planning & execution
  • Implement merchandise & marketing standards.

SCO SUPERVISOR

AAFES JBLM LEWIS MAIN EXCHANGE
, WA
07.2023 - 09.2024
  • Supervised and supported a team of 10 to 12 associates to ensure adherence to policy policies.
  • Trained new employees on point-of-sale systems, company policies, and customer service standards.
  • Set clear expectations for performance.
  • Assist customers, address concerns, resolve issues efficiently, and maintain a positive work environment.

Manager

Chick-fil-A
, Maryland
08.2017 - 06.2023
  • Oversee daily store operations to ensure smooth and efficient performance.
  • Supervised staff and maintain high standards of customer service.
  • Conduct quality control (eRQA) to ensure products and services meet company standards.
  • Manage the store cash vault between the bank and store.
  • Ensure compliance with company and operational procedures.

Education

GLEN BURNIE HIGH SCHOOL
Baltimore, MD

Skills

  • Team leadership
  • Customer engagement
  • Adapt & learn
  • Motivated
  • Sales strategy
  • Time management
  • Planning & execution
  • Communication

Languages

Spanish
Native/ Bilingual

Certification

  • RMA MANAGEMENT ACADEMY CERTIFICATE - SEP 2025
  • ServSafe CERTIFICATION - AUG 2021

Timeline

Sales Manager

AAFES JBLM LEWIS MAIN EXCHANGE
09.2025 - Current

ODL SUPERVISOR

AAFES JBLM LEWIS MAIN EXCHANGE
01.2024 - 09.2025

SCO SUPERVISOR

AAFES JBLM LEWIS MAIN EXCHANGE
07.2023 - 09.2024

Manager

Chick-fil-A
08.2017 - 06.2023

GLEN BURNIE HIGH SCHOOL
Jennifer Medrano