Jennifer Moore
First Staffing/GardenCore
Blacksburg,SC
21
years of professional experience
Detail-oriented professional with extensive experience in dispatch and customer service roles. Expertise in time management, driver communication, and team collaboration, consistently enhancing customer satisfaction and operational workflows while adapting swiftly to changing priorities.
Work History
Dispatcher
3 Months- Coordinated logistics to ensure timely dispatch of materials and resources.
- Monitored communication between drivers and management for efficient operations.
- Utilized dispatch software to track shipments and optimize delivery routes.
- Responded promptly to service inquiries and adjusted schedules as needed.
- Adapted quickly to changing circumstances, ensuring customer satisfaction remained high.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Assisted in maintaining accurate records of shipments and delivery schedules.
- Responded promptly to inquiries, providing exceptional customer service support.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Customer Service Representative
3 Months- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders accurately and maintained product knowledge.
- Coordinated returns and exchanges while ensuring customer satisfaction.
- Utilized CRM software to track interactions and follow up on cases.
- Adapted quickly to changing priorities in a fast-paced environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Supervisor
11 Months- Managed daily customer interactions to ensure satisfaction and resolve issues promptly.
- Trained new staff on customer service protocols and company procedures.
- Implemented feedback mechanisms to enhance service quality and improve customer experience.
- Monitored performance metrics to identify areas for improvement in team efficiency.
- Addressed escalated customer complaints with effective conflict resolution strategies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Customer Service Supervisor
2 Years 8 Months- Developed schedules to optimize staffing levels during peak service times.
- Facilitated communication between technicians and customers regarding vehicle repairs and services.
- Evaluated team performance regularly, providing constructive feedback to promote professional growth.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Product Implementation Analyst
19 Years 4 Months- Analyzed implementation processes to enhance operational efficiency and streamline workflows.
- Collaborated with cross-functional teams to develop solutions tailored to client needs.
- Facilitated training sessions for staff on new software and process updates, ensuring seamless transitions.
- Evaluated system performance metrics to identify areas for improvement and implement necessary adjustments.
- Led project initiatives that improved data accuracy and reduced processing time across departments.
- Oversaw the integration of new technologies, ensuring alignment with organizational goals and user requirements.
- Developed comprehensive documentation for system implementations, providing clear guidance for end-users and stakeholders.
- Identified areas for improvement and implemented necessary changes, resulting in successful project completion.
- Conducted thorough testing of implemented solutions, ensuring optimal performance and minimal issues postlaunch.
- Enhanced client satisfaction by providing timely support and assistance in software implementation.
- Provided ongoing support post-implementation, ensuring seamless transitions for users while addressing any concerns promptly.
- Actively participated in team meetings, sharing insights from previous projects that led to improved strategies moving forward.
Education
High School Diploma
Skills
Attention to detail
Time management
Problem-solving
Routing orders
Closing tickets
Team collaboration
Processing orders
Driver communication
Effective communications
Paperwork processing
Multitasking
Timeline
Dispatcher
First Staffing/GardenCore
05.2026 - CurrentRead More
Customer Service Representative
Staffmark Temp Agency/Jameson Tools
10.2025 - 01.2026Read More
Customer Service Supervisor
B & D Auto Repair
11.2024 - 10.2025Read More
Customer Service Supervisor
Food Lion Grocery
03.2022 - 11.2024Read More
Product Implementation Analyst
Hunter Douglas Fabrication
07.2005 - 11.2024Read More
Clover High School
High School Diploma
Read More