Jennifer Mora
Carson City
Summary
Dynamic professional with a proven track record in customer relationship building and interpersonal communication, demonstrated at Nissan Carson City. Excelled in enhancing client satisfaction and expanding customer bases, significantly increasing sales revenue. Skilled in managing high-call volumes and improving service delivery processes, showcasing exceptional customer service and collaboration abilities.
Overview
2025
2025
years of professional experience
Work History
BDC Representative
Michael Hohl Chevy Buick Gmc Cadillac
Sales Representative
Nissan Carson City
11.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Receptionist
Nissan Carson City
08.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Answering Service Operator
Southwest Answering Service
01.2022 - 08.2022
- Relayed and transcribed written and verbal messages to personnel.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Collaborated with team members on continuous improvement initiatives to optimize service delivery processes.
- Scheduled and organized appointments for OnCall medical professionals and business clients.
Education
Pioneer High School
Carson City, NV06.2019
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skill
Languages
Spanish
Full Professional
Timeline
Sales Representative
Nissan Carson City
11.2022 - Current
Receptionist
Nissan Carson City
08.2022 - 11.2022
Answering Service Operator
Southwest Answering Service
01.2022 - 08.2022
BDC Representative
Michael Hohl Chevy Buick Gmc Cadillac
Pioneer High School
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