Jennifer Naranjo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Travel Agent
ACSC-Diamond Bar Branch
08.2023 - Current
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Followed up with customers to increase customer service with travel plans.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Collaborated with colleagues to create and promote special travel packages.
Branch Coordinator
ACSC-Tustin Branch
10.2021 - 07.2023
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Assigned duties to employees and examined work accuracy.
- Ordered supplies and entered orders into inventory.
- Liaised between upper management and branch personnel to facilitate effective communication channels.
- Coordinated staff schedules for optimal coverage during peak business hours.
- Completed month end procedures and kept records audit ready
- Performed Bookkeeping service to manage business operations
- Verified cash by balancing cash drawers and maintaining cash count records.
- Updated reports and daily logs for management
Branch Specialist II
ACSC-Diamond Bar Branch
06.2016 - 10.2021
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Managed daily branch activities with a focus on maintaining high levels of customer service and operational excellence.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Increased efficiency in record-keeping by maintaining organized filing systems for confidential customer information.
- Notary Public-reviewed documents and personally identifying members with proper documentation.
- Mexico Insurance-Advised members on auto policy when driving into Mexico
- TripTik Advisor-Built detailed knowledge on locations and points of interest
Education
Bachelor of Arts - Liberal Studies
Cal State Fullerton University
Fullerton, CAHigh School Diploma -
Chino High School
Chino, CASkills
- Itinerary Planning
- Travel industry expertise
- Geography Knowledge
- Branch Operations Management
- Goal Setting
- Bookkeeper
- Inventory Management
- Customer service oriented
- Bilingual-Spanish
Timeline
Travel Agent
ACSC-Diamond Bar Branch
08.2023 - Current
Branch Coordinator
ACSC-Tustin Branch
10.2021 - 07.2023
Branch Specialist II
ACSC-Diamond Bar Branch
06.2016 - 10.2021
Bachelor of Arts - Liberal Studies
Cal State Fullerton University
High School Diploma -
Chino High School
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