Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Overby

Germanton,NC

Summary

At Little Italy, I spearheaded server training, enhancing staff retention and customer satisfaction through exceptional leadership and innovative training methods. Mastering multitasking and sanitation standards, I significantly improved service quality and efficiency. My approach led to a confident, high-performing team, adept in food presentation and guest relations, without compromising on profit objectives. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Competent Server Trainer offering [Number] years of food service experience in [Type] restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions and finishing dishes for new employee development.

Overview

12
12
years of professional experience

Work History

Lead Server Trainer

Little Itlay
04.2012 - Current
  • Increased staff retention through effective communication and fostering a positive work environment.
  • Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
  • Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Created and maintained day to day scheduling
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
  • Facilitated seamless transitions during shift changes by effectively communicating pertinent information to incoming staff members.
  • Managed inventory control procedures, ensuring adequate supplies were available without excess waste or overstocking.
  • Implemented innovative techniques for server training, leading to increased confidence among new hires and improved overall performance.

Education

High School Diploma -

Granny's School
King, NC
02.2012

Skills

  • Strong multitasking
  • Exceptional leadership
  • Team motivation
  • Food Preparation
  • Sanitation Standards
  • Food presentation
  • Guest Relations
  • Task Delegation
  • Order Accuracy

Timeline

Lead Server Trainer

Little Itlay
04.2012 - Current

High School Diploma -

Granny's School
Jennifer Overby