Jennifer Ponce
Umatilla
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
3
3
years of professional experience
Work History
Certified Pharmacy Technician
SE Grocers
2022.10 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Registered Pharmacy Technician
CVS Health
2020.09 - 2022.09
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
Medical Assistant - Medical Assisting
Branford Hall Career Institute
Albany, NY06.2009
Associates Of Science - Accounting
Bryant And Stratton College
Albany, NY04.2005
Skills
- Drug Storage Procedures
- Updating Medication Histories
- Pharmacy and Customer Records Management
- Pharmacist Support
- HIPAA
- Prescription Management
- Advanced Math Skills
- Problem-Solving Skills
- Drug Inventory Control
- Manual and Automated Medication Dispensing
- Insurance Billing
- Filling Prescriptions
- Prescription Verification
Languages
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
SE Grocers
2022.10 - Current
Registered Pharmacy Technician
CVS Health
2020.09 - 2022.09
Medical Assistant - Medical Assisting
Branford Hall Career Institute
Associates Of Science - Accounting
Bryant And Stratton College
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