Jennifer Rankin
Eastpointe,MI
Summary
Dynamic leader with proven expertise in operations management and customer service, honed at Panda Express and Hope Against Trafficking. Excelled in conflict resolution and process improvement, significantly enhancing team performance and customer satisfaction. Skilled in inventory oversight and staff management, adept at fostering relationships and driving organizational success.
Overview
2
2
years of professional experience
Work History
Server
Panda Express
Roseville, MI
12.2024 - Current
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills and calculate totals.
Social Enterprise Supervisor
Hope Against Trafficking
Pontiac, MI
09.2022 - 04.2024
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored operations and reviewed records and metrics to understand company performance.
- Responded to customer questions regarding products, prices and availability.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Education
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FL06-2009
Skills
- Daily specials memorization
- Order delivery practices
- Team member support
- Table resetting
- Food inspection
- Hostess support
- Schedule development
- Relationship building
- Quality control
- Operations management
- Contract management
- Customer service
- Inventory oversight
- Employee motivation
- Staff management
- Process monitoring and improvement
- Attention to detail
- Verbal and written communication
- Policy and procedure development
- Task delegation
- Policy enforcement
- Goal oriented
- Public speaking
- Conflict resolution
- Documentation and reporting
Timeline
Server
Panda Express
12.2024 - Current
Social Enterprise Supervisor
Hope Against Trafficking
09.2022 - 04.2024
Associate of Science - Medical Assisting
Keiser University