Jennifer Ripple
Canton
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
28
28
years of professional experience
Work History
General Manager
Fairfield Inn & Suites Van Canton Area
Van
05.2025 - 07.2026
- Manage day to day hotel operations and functions
- Review budgets and forecasts, revenues, and expenses
- Collaborated biweekly with revenue manager on occupancy, RevPAR, and ADR to optimize revenue strategies
- Overseeing daily front desk operations, maintenance, and housekeeping for 23 employees.
- Ensured a wonderful guest experience and resolved customer concerns/complaints
- Facilitated daily huddles to reinforce team objectives and enhance communication
- Coordinated training sessions for employees tailored to their specific roles.
- Training staff on BSA process
- Increase results on BSA by 5%
- Following through with BSA self audits
- Knowledge of P&L
- Working with management company on the P&L so that all items are coded properly
- Working with HR for coding of employee’s position for P&L
- Setting Up Rate plan and adjusting to market demand
- Negotiating group book rates
- Micros Simphony and updating all information for employees, food and beverage
- Opening on Bar onsite - training, order, understanding the Permit of a Private Club
- Working with third party sales company and issuing codes for reporting
- Procured necessary supplies to maintain operations
- Switch from Netsuite to Factura for loading invoices
- Ordering through BirchStreet
- Weekly banking
- Stocking and ordering for the Market Place and setting up pricing and stock control
- Reviewing Guestvoice, GXP, MDash reports daily
- Followed up on preventative maintenance and working with Chief Engineer with training and certification
- Increasing Scores for Elite Recognition and MBV sign Ups
- Established employee of the month program to promote peer recognition and boost team morale
- Working with the transition from Fosse to Power of M
- Overseeing the process of changing door locks to be compliant for the Power of M
General Manager
Best Western Canton Inn
Canton
02.2021 - 05.2025
- Manage day to day hotel operations and functions
- Review budgets and forecasts, revenues, and expenses
- Reviewing Medallia, BestRev, OTA, Quicksite Reports
- Overseeing daily front desk operations, maintenance, and housekeeping for 25 employees
- Followed up on preventative maintenance and deep cleans
- Increased Medallia scores anywhere from 2% to 7%
- Received 1st place for our overall breakfast during 2022
- Best Western Rewards sign-ups monthly 346%
- Received a Certificate for Best Western Rewards sign-ups and Retention of guests
- We are the top feeder city for BW guests to reside at for 2022, 2023 and we are number 3 for 2024
- Led budget implementations, employee reviews, training, schedules, and contract negotiations to align resources with organizational goals.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Facilitated effective communication among team members to enhance collaboration.
- Facilitated continuous employee development initiatives to enhance skills and performance.
- Resolved customer issues efficiently to maintain satisfaction and loyalty.
- Demonstrated effective leadership by guiding teams towards achieving goals.
- Focused on meeting deadlines to maintain project timelines and objectives.
- Utilized troubleshooting skills to address challenges and enhance operational efficiency.
- Provided high-quality customer service to build strong relationships with clients.
- Evaluated employee performance regularly to identify areas for improvement.
- Managed P&L processes to ensure financial accountability and optimize resources.
- Performed revenue forecasting to project financial outcomes and guide decision-making.
- Executed cost reduction strategies that improved profitability and streamlined operations.
- Excelled at multitasking to manage various responsibilities efficiently.
- Fostered a culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Assisted in recruiting, hiring and training team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organizations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased occupancy, ADR and RevPar
- Ensured a wonderful guest experience and solved any issues
- Motivated all employees and ensured they are in the right department for them and the company
- Managed ordering of supplies to maintain adequate inventory levels.
- Setting Up Rate plan and adjusting to market demand
- Maintain Quick Books data
- Generate Payroll
- File all payroll tax documents
- Pay Vendors and bill out accounts receivable
- Performed weekly banking tasks to ensure financial integrity and reporting.
- Negotiating group book rates and CLC contract increase
- Weekly meeting with the owner
Front Desk
Best Western Canton Inn
Canton
09.2020 - 02.2021
- Promoting Best Western Rewards
- Managed high call volume with exceptional telephone etiquette, earning positive feedback from guests.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Trained new hires in company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Coordinated with housekeeping staff to ensure timely room availability for incoming guests, enhancing overall guest experience.
- Streamlined check-in and checkout processes, contributing to improved guest satisfaction.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Monitored Medallia, Booking, Expedia, and emails to manage guest inquiries.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Food Manager
Midway Munchies
Atlanta
04.2019 - 08.2020
- Executed food purchasing to ensure optimal inventory levels. and cultivated strong vendor relationships.
- Monitored and reordered food stock and dry goods to maintain effective supply levels.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Achieved consistent Food Safety Inspection scores by maintaining a clean, organized, and compliant working environment.
- Maintained compliance with local health regulations by conducting routine inspections of facilities and equipment.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed food preparation processes to ensure quality and safety. and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
Restaurant Manager
Pete's Pizza
Cape Town
12.2017 - 03.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Engaged with customers to gather feedback and implemented changes that enhanced dining experience.
- Fostered positive atmosphere by ensuring each customer received exceptional food and service.
- Conducted staff training sessions and facility inspections to ensure compliance with local health department regulations.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored daily sales to maintain accurate financial records. transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant Food Manager
Big rock Amusements
Venice
04.2015 - 10.2017
- Oversaw inventory management processes
- Coordinated inventory replenishment orders to maintain stock levels and minimize shortages
- Executed food prep tasks in compliance with safety standards
- Executed cooking tasks for menu items
- Led team in implementing operational improvements to streamline processes
- Managed cash register operations and reconciliations
- Provided support to enhance customer satisfaction through effective communication and service
- Supervised staff and logistics across multiple food trailers
Assistant Manager
Speedway America
Mason
12.2010 - 06.2013
- Supervised and coordinated employee activities to enhance workflow efficiency.
- Managed cash handling procedures to ensure financial security and accuracy.
- Compiled and submitted daily sales reports for management review.
- Addressed customer queries and complaints to improve customer satisfaction.
- Promoted products and engaged in cross-selling to enhance customer experience.
- Managed ordering and receiving of stock to maintain optimal inventory levels.
- Organized and replenished stock to ensure product availability for customers.
Office Manager
Playworld Amusements
Alma
07.2004 - 11.2010
- Managing 120 employees
- Managed customer compliments, complaints, and general queries to enhance client satisfaction
- Ensured secure handling of cash transactions
- Reconciled cash registers daily
- Check book balancing
- Paying committees at the end of event and finalizing paperwork
- Updating company information
- Streamlined filing system organization and maintenance for improved accessibility
- Collected and recorded data for analysis
- Created marketing materials for outreach to increase brand visibility
- Organizing events and brochures
- Working with recruitment company
- Managed sales of ride tickets at events
- Setting up and taking down for amusement rides
- Organizing lunch for all employees weekly
Teller, Admin Clerk and Enquiries
First National Bank
Cape Town
06.1998 - 06.2004
- Assisted clients with banking needs, including savings, checking, and investment accounts, enhancing overall customer experience.
- Enhanced customer satisfaction by promptly addressing inquiries and delivering accurate information.
- Delivered clerical support through data entry, document management, and email correspondence, ensuring efficient office operations.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Education
High School Diploma -
Fairmont High School
Cape Town11-1998
General Manager Professional Development, 6 Critical Practices, Leading at the Speed of Trust, The 7 Habits, BestREV, Carbon Monoxide, Human Trafficking, Sales Champion, Front Desk Training, Evolve-Leading Leaders, Connect U - Operational Excellence, Food Manager Certification, TABC Certification
Skills
- P&L management
- Budget oversight
- Revenue enhancement
- Profit analysis
- Employee Assessment
- Recruitment
- Employee development
- Staff development
- Efficiency Improvement
- Service Improvement
- Risk assessment
- Financial analysis
- Management
- Adaptability
- Communication skills
Courses Completed
- General Manager Professional Development
- 6 Critical Practices
- Leading at the Speed of Trust
- The 7 Habits
- BestREV
- Carbon Monoxide
- Human Trafficking
- Sales Champion
- Front Desk Training
- Evolve-Leading Leaders
- Connect U - Operational Excellence
- Food Manager Certification
- TABC Certification
Locations
- Van, TX
- Canton, TX
- Atlanta, GA
- Cape Town, South Africa
- Venice, FL
- Mason, MI
- Alma, MI
Timeline
General Manager
Fairfield Inn & Suites Van Canton Area
05.2025 - 07.2026
General Manager
Best Western Canton Inn
02.2021 - 05.2025
Front Desk
Best Western Canton Inn
09.2020 - 02.2021
Food Manager
Midway Munchies
04.2019 - 08.2020
Restaurant Manager
Pete's Pizza
12.2017 - 03.2019
Assistant Food Manager
Big rock Amusements
04.2015 - 10.2017
Assistant Manager
Speedway America
12.2010 - 06.2013
Office Manager
Playworld Amusements
07.2004 - 11.2010
Teller, Admin Clerk and Enquiries
First National Bank
06.1998 - 06.2004
High School Diploma -
Fairmont High School