Jennifer Robinson
Lehigh Acres,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lee Health Pediatric Clinic
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Call Center Representative
Best Home Service
05.2022 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Call Center Representative
Alorica
10.2018 - 02.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Math And Science -
Dunbar High School
Fort Myers, FL05.2004
Skills
- Information Security
- Call Management
- Appointment Scheduling
- Data Collection
- Product Knowledge
- Account updating
- Complaint resolution
- Scheduling
- Payment Processing
- Call Center Operations
- Computer Proficiency
- Critical Thinking
- Clerical Support
- Software CRM system proficiency
- Call center experience
Languages
Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Lee Health Pediatric Clinic
05.2023 - Current
Call Center Representative
Best Home Service
05.2022 - 03.2024
Call Center Representative
Alorica
10.2018 - 02.2024
Math And Science -
Dunbar High School
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