Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Rocha

Fontana,CA

Summary

At Crazy Boss, I excelled as a Cashier Floor Supervisor, driving sales growth through effective upselling and resolving customer complaints to enhance satisfaction. As well as skilled in cash handling and customer service, I led training that significantly improved team proficiency and performance. My approach is always focused on achieving tangible results and maintaining high levels of customer satisfaction. To have a strong capability to learn new skills and adapt to a new routine very quickly is something I consider myself to excel at. Although I have only had this one position, I believe it shows how loyal I can be to the company and be able to overcome any difficulties that come with any position.

Overview

3
3
years of professional experience

Work History

Cashier Floor Supervisor

Crazy Boss
12.2021 - Current
  • Contributed to sales growth by upselling products or informing customers about current promotions or discounts available.
  • Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Warehouse Clerk

Crazy Boss
12.2021 - Current
  • Improved efficiency with quick and accurate loading of boxes.
  • Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
  • Checked packages and merchandise for damage and notified vendors.
  • Track what inventory is best on the floor according to customer satisfaction.

Education

High School Diploma -

Fontana Highschool
Fontana
06.2021

Skills

Cash handling expertise

Data entry proficiency

POS system knowledge

Workplace safety awareness

Time Management

Attention to Detail

Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Cashier Floor Supervisor

Crazy Boss
12.2021 - Current

Warehouse Clerk

Crazy Boss
12.2021 - Current

High School Diploma -

Fontana Highschool
Jennifer Rocha