Jennifer Simmonsen
Houston,TX
Summary
Driven professional with 21-year history of high-quality quality care to patients. Skilled in managing drug and medical inventories, advising and educating patients and staff development and training. Demonstrated success in devising strategies to enhance organizational performance and patient outcomes.
Overview
25
25
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Houston , TX
05.2021 - Current
- Oversaw work activities, performance and service quality of pharmacy staff.
- Managed weekly schedules and requests for leave.
- Worked closely with store manager to maintain day-to-day operations.
- Supervised team of pharmacy technicians, interns and support staff.
- Trained pharmacy interns and newly hired technicians.
Senior Certified Pharmacy Technician
Walgreens
Houston, TX
04.2004 - 04.2021
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Organized medications for dispensing.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Processed and filed approximately 150 prescriptions per day.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Compiled customer demographic, allergy and medical history background.
- Received, reviewed, dispensed and labeled over 150 prescriptions daily.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, including lists of medications and insurance details.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Pharmacy Technician
Walgreens
Houston, TX
08.2000 - 03.2005
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of pharmacist.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Education
High School Diploma -
North Senior High School
Houston, TX05.2002
Associate of Arts -
San Jacinto College District
Pasadena, TXSkills
- Performance metrics
- Quality assurance controls
- Medication ordering
- Patient safety
- Immunizations
- Personnel management
- Schedule management
- Staff supervision
Timeline
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Senior Certified Pharmacy Technician
Walgreens
04.2004 - 04.2021
Pharmacy Technician
Walgreens
08.2000 - 03.2005
High School Diploma -
North Senior High School
Associate of Arts -
San Jacinto College District