Jennifer Stojanov
Chesapeake Beach,MD
Summary
Leader with a proven track record at Johnson Controls Security Solutions, adept in operations management and relationship building. Transformed teams to exceed targets through innovative process improvement and staff development. Excelled in customer service, enhancing satisfaction and loyalty. Achieved high performance metrics, demonstrating exceptional territory management and team development skills. Reliable Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 7 years of management performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager of Operations
Johnson Controls Security Solutions
Linthicum Heights, MD
09.2017 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Dedicated to expanding client bases by building lasting relationships.
- Oversee budget planning, strategy development, community outreach for organization.
- Maintains high metrics above company standards. My team often is asked to help other areas because of our high standards and accomplishments.
Manager
Tyco - Tyco Integrated Security
Rochester, NY
09.2001 - 06.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed 25 associates that dispatched technicians for the entire NE part of the country.
- My team dispatched for over 300 technicians daily while maintaining productivity, customer satisfaction and high KPI metrics.
Education
Bachelors - Business Administration And Management
SUNY At Buffalo
Buffalo, NY07.2014
Skills
- Operations Management
- Relationship building and management
- Team Development
- Goals and performance
- Staff Training and Development
- Controlling costs
- Process Improvement
- Employee Scheduling
- Brainstorming ideas
- Supply Chain Management
- Territory Management
- Customer Service
Certification
- Certified 6 Sigma Green Belt
Timeline
Manager of Operations
Johnson Controls Security Solutions
09.2017 - Current
Manager
Tyco - Tyco Integrated Security
09.2001 - 06.2017
Bachelors - Business Administration And Management
SUNY At Buffalo