Jennifer TAYLOR
White Lake
Summary
Dynamic Store Manager with a proven track record at Caruso Caruso, achieving over $2.3 million in personal sales since 2019. Expert in customer relations and staff management, fostering loyalty and repeat business through exceptional service. Skilled in multitasking and organization, ensuring operational excellence and a well rounded environment for both customers and employees.
Overview
16
16
years of professional experience
Work History
Store Manager
Caruso Caruso
10.2010 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, enjoyable environment for customers and employees.
- Achieved over 2 million in personal sales 2020-2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed relationships with clients for increased loyalty and repeat business.
- Built relationships with customers and community to promote long term business growth.
Store Manager
Forever 21
09.2008 - 09.2010
- Assisted with hiring, training and mentoring new staff members.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Science - Fashion Merchandising
Western Michigan University
Kalamazoo, MI05-2007
Skills
- Customer relations
- Multitasking and organization
- Time management
- Staff management
- Goals and performance
Timeline
Store Manager
Caruso Caruso
10.2010 - 02.2025
Store Manager
Forever 21
09.2008 - 09.2010
Bachelor of Science - Fashion Merchandising
Western Michigan University
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