Jennifer Vega Gil
Hermosa Hotel
Moses Lake
1
Language
1
Certification
6
years of professional experience
Customer Service Professional with experience in fast-paced environments, delivering exceptional service and building positive customer relationships. Strong communication, problem solving, and multitasking skills with the ability to handle high volume interactions efficiently. Additional warehouse experience in inventory management and order fulfillment demonstrates reliability, attention to detail, and a strong work ethic.
Work History
Front Desk Receptionist
2 Months- Opened the hotel independently at the beginning of shifts and ensured the front desk and lobby were ready for daily operations.
- Greeted guests, managed check-ins and check-outs, and assisted with guest requests and questions.
- Made reservations, answered guest emails, and handled phone inquiries in a professional manner.
- Processed credit card payments and maintained accurate reservation records.
- Prepared the daily housekeeping list and coordinated with housekeeping to ensure rooms were cleaned and ready for guests.
- Supported daily hotel operations to provide a smooth and positive guest experience.
Inbound Warehouse Associate
3 Months- Used handheld and overhead scanning systems to accurately receive, verify, and assign inventory to storage locations.
- Inspected products for damage and ensured inventory records matched physical items to maintain accuracy.
- Organized and stowed merchandise according to company standards, maximizing storage efficiency and accessibility.
- Met productivity goals while processing high volumes of incoming inventory in a fast-paced environment.
- Followed safety, quality, and housekeeping procedures to maintain an efficient work area.
- Adapted to operational needs by rotating between workstations and supporting team objectives.
VAS Warehouse Worker
2 Months- Unloaded and inspected incoming shipments for accuracy and damage to ensure quality control.
- Picked and packed orders to meet customer specifications and ensure timely delivery.
- Prepared outgoing shipments by packing items securely and labeling packages according to shipping guidelines.
- Conducted stock counts and updated inventory records to maintain accuracy and support operational efficiency.
- Operated material handling equipment, such as forklifts, pallet jacks, and hand trucks, to move products safely and efficiently throughout the warehouse.
- Adhered to safety protocols while operating equipment, promoting a safe work environment.
- Tacoma Washington
Crew Trainer
1 Year 11 Months- Trained and onboarded new crew members on company procedures, food safety standards, and customer service expectations
- Ensured proper use of equipment and compliance with health and safety regulations to maintain a safe working environment
- Provided ongoing support, coaching, and feedback to team members to improve performance and efficiency
- Monitored team productivity and quality of service during shifts, contributing to consistent customer satisfaction
- Led by example in delivering fast, friendly, and accurate service during high-volume periods
- Communicated with management to address staffing and training needs, facilitating smooth operational processes
- Tacoma Washington
Busser
3 Months- Assisted servers by delivering food and beverages, refilling drinks, and promptly addressing guest requests to support service efficiency.
- Provided friendly customer service to enhance guest satisfaction and dining experience.
- Greeted and seated customers, managing wait lists to ensure smooth guest flow.
- Collaborated with team members in fast-paced environment to ensure timely service and meet customer needs.
- Supported restaurant staff during busy shifts by multitasking across various roles.
- Maintained cleanliness of dining rooms, service stations, and common areas.
- Cleared and reset tables promptly to maintain cleanliness in dining area.
Digital Personal Shopper
3 Months- Ensured accuracy of orders prior to pick up, reducing potential errors and enhancing customer experience
- Executed product substitutions and consulted with customers to enhance satisfaction and resolve concerns
- Fulfilled customer orders by reviewing, locating, preparing, and packaging merchandise to meet customer needs
- Located in Moses Lake, Washington
Crew Trainer
1 Year 2 Months- Trained workers in food preparation, money handling, and cleaning roles, improving overall restaurant efficiency.
- Evaluated client processes and employee performance to identify and address additional training needs.
- Executed preparation and service tasks including cooking, clearing tables, and serving food/drinks.
- Assisted management in supervising staff and streamlining operations to enhance service delivery.
- Moses Lake, Washington
Education
High school diploma
Skills
Inventory management
Front desk operations
Time management
Customer service
Problem solving
Adaptability
Team collaboration
Interpersonal skills
Bilingual communication
POS operation
Attention to detail
Certification
- CPR Certified
- Food Handlers Card
- First Aid Certification
Languages
Spanish
Professional
Timeline
Front Desk Receptionist
Hermosa Hotel
05.2026 - 07.2026Read More
Inbound Warehouse Associate
Amazon
02.2026 - 05.2026Read More
VAS Warehouse Worker
Schylling
09.2025 - 11.2025Read More
Crew Trainer
Mcdonald's
08.2023 - 07.2025Read More
Busser
El Rodeo Mexican Restaurant
04.2023 - 07.2023Read More
Digital Personal Shopper
Walmart
09.2022 - 12.2022Read More
Crew Trainer
McDonald's
09.2020 - 11.2021Read More
Moses Lake High School
High school diploma
Read More