Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Zwicky

Council Bluffs,IA

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

27
27
years of professional experience

Work History

Sales Associate

Dillard's Inc.
Omaha, NE
09.2007 - Current
  • Tracked sales performance metrics to identify trends in market place.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed credit card transactions quickly and securely.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Assisted customers with product selection, sizing and styling.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Demonstrated product features and benefits for customers' needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used technology resources to assist customers in locating and selecting items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Collected payments and provided accurate change.
  • Organized store by returning merchandise to proper areas and restocked displays.

Assembler

Ballantyne Of Omaha
Omaha, NE
04.1998 - 11.2024
  • Assemble components according to specifications using hand tools, power tools, and other equipment.
  • Maintain a clean work area by sweeping up debris from assembly operations.
  • Provide feedback on design changes that could improve efficiency of the production line.
  • Align components for proper fit and adjust as necessary during the assembly process.
  • Test assembled products for accuracy and functionality prior to final packaging.
  • Perform minor repairs on defective parts or products during the assembly process.
  • Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
  • Follow established assembly methods and procedures to ensure product quality standards are met.
  • Notify supervisors of any potential issues that may cause delays in production schedules.
  • Adhere strictly to health and safety regulations while carrying out daily tasks.
  • Record production data such as number of units produced, rejected items.
  • Assist in training new employees on proper safety procedures while operating machinery.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Used templates and drawings to complete product according to specifications.

Education

High School Diploma -

Fremont Senior High School
Fremont, NE
05-1997

Paralegal Studies

Iowa Western Community College
Council Bluffs, IA

Skills

  • Retail loss prevention
  • Order Processing
  • Inventory Control
  • Upselling
  • Client Account Management
  • Payment Processing

Accomplishments

  • 4.0 GPA at Iowa Western Community College
  • Deans List 2004
  • Phi Theta Kappa

Timeline

Sales Associate

Dillard's Inc.
09.2007 - Current

Assembler

Ballantyne Of Omaha
04.1998 - 11.2024

High School Diploma -

Fremont Senior High School

Paralegal Studies

Iowa Western Community College

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Jennifer Zwicky