Jenny Aguilar Fictoria
Washington,DC
Summary
Proficient in menu planning and customer service, I excel in managing time efficiently and addressing client needs effectively. My meticulous attention to detail and food safety knowledge have consistently improved service delivery and client retention.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Catering Coordinator
Eurest Compass Group
Herndon, VA
01.2022 - Current
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and worked with staff to set up equipment, supplies and menus to meet client expectations.
- Knowledge of CaterTrax system.
- Created signage for catering events and cafe promotions.
Barista
Eurest Compass Group
Herndon, VA
05.2021 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cashier
CVS
Wheaton, MD
11.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Capital City Pcs High School
Washington, DC06.2020
Skills
- Customer Service
- Time Management
- Menu Planning
- Food safety knowledge
- Attention to Detail
Certification
- Hospitality Operations, GULL Program - June 2023
Languages
Spanish
Timeline
Catering Coordinator
Eurest Compass Group
01.2022 - Current
Barista
Eurest Compass Group
05.2021 - 01.2022
Cashier
CVS
11.2020 - 05.2021
High School Diploma -
Capital City Pcs High School