Jenny Robertson
Mabank,TX
Summary
Dynamic and reliable professional with extensive experience in customer service and veterinary reception. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in managing appointments and maintaining accurate records, while consistently demonstrating attention to detail and organizational skills.
Overview
20
20
years of professional experience
Work History
Driver
Spark
12.2024 - Current
- Operated delivery vehicle adhering to safety protocols and traffic regulations.
- Managed route planning to ensure timely deliveries and efficient fuel usage.
- Assisted in loading and unloading cargo, maintaining proper weight distribution.
- Provided exceptional customer service during interactions at delivery sites.
Veterinary Receptionist
Haughton Animal Hospital
02.2017 - 11.2017
- Managed patient check-in and check-out processes, ensuring efficient flow at reception desk.
- Scheduled appointments using veterinary practice management software, optimizing clinic's daily operations.
- Assisted in maintaining accurate patient records and handling confidential information securely.
- Supported inventory management by monitoring supplies and placing orders as needed.
- Processed payments and handled billing inquiries, ensuring transparency in financial transactions.
- Coordinated communication between veterinarians and pet owners, enhancing overall client satisfaction.
Veterinary Receptionist
Brookings Animal Hospital
01.2014 - 11.2016
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Contributed to team meetings with suggestions for service improvements.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
Customer Service Representative
Walgreen's Pharmacy
01.2011 - 01.2014
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Achieved top performer status by regularly exceeding performance metrics.
Scale House Operator
Chaparral Steel
02.2005 - 04.2007
- Operated scale systems to accurately measure and record weights of incoming and outgoing materials.
- Ensured compliance with safety regulations and maintained a clean, organized work environment.
- Collaborated with truck drivers to facilitate efficient loading and unloading processes.
- Monitored inventory levels, coordinating with management for timely replenishment of supplies.
- Operated weigh scales and issued tickets when necessary.
- Ensured equipment functionality by conducting routine maintenance checks on scales and related equipment.
- Dispatched orders to drivers for efficiency.
Education
High School Diploma -
Lloyd C Bird
Chesterfield, VA05.2004
Skills
- Customer service
- Problem-solving
- Punctual and reliable
- Attention to detail
- Conflict resolution
- Verbal and written communication
- Friendly and outgoing
- Patience and tact
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
Timeline
Driver
Spark
12.2024 - Current
Veterinary Receptionist
Haughton Animal Hospital
02.2017 - 11.2017
Veterinary Receptionist
Brookings Animal Hospital
01.2014 - 11.2016
Customer Service Representative
Walgreen's Pharmacy
01.2011 - 01.2014
Scale House Operator
Chaparral Steel
02.2005 - 04.2007
High School Diploma -
Lloyd C Bird
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