Jenyce Louis
Walgreens
Jamaica,New York
1
Certification
20
years of professional experience
Store Manager experienced in enhancing customer satisfaction and team leadership. Achieved operational efficiency through data analysis and cost-saving initiatives while training and mentoring staff to improve service quality. Focused on optimizing resources to elevate customer relations and drive team performance.
Work History
Store Manager
18 Years- Trained and mentored staff on customer service excellence and product knowledge.
- Analyzed sales data to develop strategies for inventory management and merchandising.
- Implemented cost-saving initiatives, optimizing store resources and reducing waste.
- Led daily operations, ensuring compliance with corporate policies and procedures.
- Collaborated with district management to align store goals with corporate objectives.
- Enhanced team performance through regular feedback and performance evaluations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Cashier Team Lead
2 Years 5 Months- Processed customer orders efficiently, ensuring accuracy and prompt service in high-volume settings.
- Managed cash register operations, handling transactions with precision and attention to detail.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Education
MBA - Business Administration
Associate of Science - Business Administration
Associate of Science - Paralegal Studies
Skills
Store operations
Inventory management
Client relations
Service management
Training and mentoring
Service management
Shift scheduling
Recruitment and hiring
Team leadership
Team coaching
Outstanding communication skills
Customer relations
Multitasking
Problem-solving
Talent acquisition
Certification
- Licensed Registered Pharmacy Technician
Timeline
Store Manager
Walgreens
08.2008 - CurrentRead More
Cashier Team Lead
Kentucky Fried Chicken
03.2006 - 08.2008Read More
Florida Atlantic University
MBA from Business Administration
Read More
Miami Dade College
Associate of Science from Business Administration
Read More
Broward College
Associate of Science from Paralegal Studies
Read More