Jeremiah Stevens
Lubbock,TX
Summary
Dynamic professional with a proven track record at VXI Global Solutions LLC, excelling in service coordination and customer satisfaction. Demonstrated reliability and problem-solving skills while managing emergency dispatch operations, ensuring rapid response and support for motorists in distress and consistently achieving performance metrics. I am Adept at multitasking and collaborating with teams to enhance efficiency and optimize service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Also a Skilled Production Worker offering 4 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
7
7
years of professional experience
Work History
Emergency Roadside Dispatcher
VXI Global Solutions LLC
Lubbock, TX
06.2023 - Current
- Coordinated communication between service providers and customers for efficient resolution.
- Managed incoming emergency calls to dispatch timely roadside assistance.
- Utilized GPS and mapping tools to optimize routing for service vehicles.
- Monitored ongoing service requests to ensure adherence to response times.
- Documented customer interactions and service outcomes in database systems.
- Contributed to team success by consistently meeting or exceeding performance metrics related to call handling time, customer satisfaction, and resource allocation.
Order Picker
Orielly’s Auto Parts
Lubbock, TX
03.2021 - 11.2022
- Operated warehouse equipment to efficiently pick and prepare customer orders.
- Ensured inventory accuracy through regular cycle counts and system updates.
- Collaborated with team members to streamline order fulfillment processes.
- Maintained cleanliness and organization of the work area to enhance safety standards.
- Operated forklifts to move materials efficiently within warehouse environment.
- Utilized handheld scanners for real-time data entry, enhancing tracking efficiency and reducing errors.
- Overnight stock replenishments
Fabricator
Allied Stone
Lubbock, TX
06.2019 - 09.2020
- Operated and maintained fabrication equipment to ensure optimal performance and quality output.
- Interpreted technical drawings and specifications to execute precise cuts and fittings.
- Conducted quality inspections on finished products, ensuring compliance with industry standards.
- Operated cutting machines and tools to fabricate stone products according to specifications.
- Maintained a clean and organized work environment, adhering to safety protocols consistently.
- Operated overhead cranes to transport materials safely and efficiently across worksite.
Education
High School Diploma -
Coronado High School
Lubbock, TX05.2019
Skills
Customer service
Time management
Multitasking
Problem-solving
Machinery operation
Strong work ethic
Timeline
Emergency Roadside Dispatcher
VXI Global Solutions LLC
06.2023 - Current
Order Picker
Orielly’s Auto Parts
03.2021 - 11.2022
Fabricator
Allied Stone
06.2019 - 09.2020
High School Diploma -
Coronado High School