Makenzie Kutyba

Elgin ,IL

Summary

Dynamic Emergency Roadside Dispatcher at Roadside Protect, adept at service coordination and problem-solving. Enhanced operational efficiency through technological upgrades, improving response times. Proven reliability and teamwork fostered a cohesive environment, while meticulous data entry ensured accurate record-keeping. Recognized for exceptional customer service and quick thinking in high-pressure situations.

Overview

years of professional experience

Work History

Emergency Roadside Dispatcher

Roadside Protect

Itasca IL

01.2025 - Current

Played an integral role in implementing technological upgrades within the dispatch center that resulted in improved efficiency and reduced response times.
Contributed to the development of dispatch center policies and procedures that improved overall operational effectiveness.
Assisted in the recruitment and onboarding process of new dispatchers, contributing to a cohesive team environment focused on excellent customer service.
Increased accuracy in record-keeping by diligently updating incident logs, vehicle locations, and driver availability status throughout each shift.
Maintained punctuality, reliability, and professionalism in all interactions with customers, coworkers, and service providers.
Maintained a thorough knowledge of local geography, road conditions, and traffic patterns to ensure accurate routing of assistance vehicles.
Promoted a safe working environment by adhering to all relevant guidelines, regulations, and reporting incidents promptly when necessary.
Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.

Shift Leader

Pizza Hut

Schaumburg IL

09.2023 - 04.2024

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Improved team productivity by implementing efficient scheduling and task delegation methods.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Asst Manager

IHOP

Hoffman Estates IL

09.2022 - 01.2025

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated team-building activities, enhancing team cohesion and morale.
Oversaw daily operations to maintain store cleanliness and organization.
Implemented loss prevention strategies, significantly reducing shrinkage.
Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Education

GED - General Studies

ECC

Elgin

11.2024

Skills

Service coordination
Vehicle troubleshooting
Stress tolerance
Teamwork and collaboration
Quick thinking
Customer service
Time management

Problem-solving abilities
Multitasking Abilities
Reliability
Active listening
Adaptability and flexibility
Data entry

Timeline