Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenzie Kutyba

Elgin ,IL

Summary

Dynamic Emergency Roadside Dispatcher at Roadside Protect, adept at service coordination and problem-solving. Enhanced operational efficiency through technological upgrades, improving response times. Proven reliability and teamwork fostered a cohesive environment, while meticulous data entry ensured accurate record-keeping. Recognized for exceptional customer service and quick thinking in high-pressure situations.

Overview

3
3
years of professional experience

Work History

Emergency Roadside Dispatcher

Roadside Protect
Itasca IL
01.2025 - Current
  • Played an integral role in implementing technological upgrades within the dispatch center that resulted in improved efficiency and reduced response times.
  • Contributed to the development of dispatch center policies and procedures that improved overall operational effectiveness.
  • Assisted in the recruitment and onboarding process of new dispatchers, contributing to a cohesive team environment focused on excellent customer service.
  • Increased accuracy in record-keeping by diligently updating incident logs, vehicle locations, and driver availability status throughout each shift.
  • Maintained punctuality, reliability, and professionalism in all interactions with customers, coworkers, and service providers.
  • Maintained a thorough knowledge of local geography, road conditions, and traffic patterns to ensure accurate routing of assistance vehicles.
  • Promoted a safe working environment by adhering to all relevant guidelines, regulations, and reporting incidents promptly when necessary.
  • Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.

Shift Leader

Pizza Hut
Schaumburg IL
09.2023 - 04.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Asst Manager

IHOP
Hoffman Estates IL
09.2022 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Education

GED - General Studies

ECC
Elgin
11.2024

Skills

  • Service coordination
  • Vehicle troubleshooting
  • Stress tolerance
  • Teamwork and collaboration
  • Quick thinking
  • Customer service
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Active listening
  • Adaptability and flexibility
  • Data entry

Timeline

Emergency Roadside Dispatcher

Roadside Protect
01.2025 - Current

Shift Leader

Pizza Hut
09.2023 - 04.2024

Asst Manager

IHOP
09.2022 - 01.2025

GED - General Studies

ECC
Makenzie Kutyba