Jeremiah Trujillo
Albuquerque,NM
Summary
Experienced sales professional with 8+ years driving revenue growth, increasing customer satisfaction, and optimizing sales processes. Achieved 80% increase in product knowledge in 6 months, resulting in 15% higher conversion rates and 20% sales closure rate.
Overview
3
3
years of professional experience
Work History
Sales Associate
Pure Life Promotions
Albuquerque, NM
01.2024 - 03.2024
- Recommended tailored service and product upgrades, increasing customer satisfaction and driving sales.
- Achieved a 80% increase in product knowledge after participating in ongoing training, resulting in more effective customer interactions and higher sales.
- Tracked and analyzed sales metrics, achieving a 15% increase in conversion rates.
- Utilized persuasive techniques to overcome objections, resulting in a 20% sales closure rate.
- Interacted daily with 70+ clients, ensuring personalized service and fostering long-term relationships.
Service Desk Specialist
The Home Depot Inc
Albuquerque, NM
12.2020 - 06.2023
- Leveraged extensive product knowledge to enhance sales, contributing to a 10% increase in average transaction value.
- Conducted follow-ups with 25 clients post-support, ensuring a 98% satisfaction rate, leading to increased client loyalty and positive feedback.
- Successfully managed 100 daily support interactions, resolving 90% of issues within 24 hours, resulting in enhanced customer experience and operational efficiency.
- Accurately processed 50-200 transactions including checks, cash, credit cards, and refunds, achieving 99.5% accuracy, boosting customer satisfaction and loyalty.
- Improved first call resolution rate by 90% through the implementation of new troubleshooting processes, resulting in decreased customer wait times and increased customer satisfaction.
Sales Associate
Office Depot Inc
Albuquerque, NM
10.2020 - 03.2022
- Boosted customer retention by 10% through personalized sales approaches, resulting in increased loyalty and repeat business.
- Led training sessions for new sales representatives, resulting in a 15% increase in team sales performance.
- Maintained up-to-date knowledge of product changes, resulting in a 15% increase in cross-selling opportunities.
- Boosted customer retention by 20% through the implementation of a customer loyalty program, resulting in increased repeat business.
Education
Northern New Mexico College
Espanola, NM04-2017
Skills
- Appointment Setting
- Customer Needs
- Customer Satisfaction
- Learning Initiatives
- Objection Handling
- Persuasion
- Point Of Sale
- Product Offerings
- Record Management
- Sales Data Warehouse
- B2B sales and customer service
- Service Delivery
Timeline
Sales Associate
Pure Life Promotions
01.2024 - 03.2024
Service Desk Specialist
The Home Depot Inc
12.2020 - 06.2023
Sales Associate
Office Depot Inc
10.2020 - 03.2022
Northern New Mexico College
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