Kimani Armstrong
Washington,DC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Concierge
NFC Amenity Management
Arlington VA
01.2026 - Current
- Provided exceptional guest service, addressing inquiries and resolving issues promptly.
- Managed reservations and bookings using property management systems efficiently.
- Assisted in training new staff on concierge protocols and customer service standards.
- Greeted and assisted guests, providing exceptional customer service and support.
- Handled guest inquiries and complaints, resolving issues promptly and effectively.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
Security Guard
CES Security Services
Washington , DC
10.2022 - Current
- Observed surveillance cameras for any suspicious activity or intruders.
- Reviewed security logs to ensure proper documentation was maintained.
- Investigated suspicious activity and reported findings to management.
- Enforced safety regulations and monitored access control points.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Cashier
Home Depot
Washington, DC
01.2022 - 04.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
Crew Member
Wendys Restaurant
Temple Hills, MD
04.2019 - 01.2022
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Assisted management team with inventory counts of food products and beverage supplies.
- Informed customers about daily specials in an engaging manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Volunteer Coordinator
DC Dream Center
Washington, DC
02.2017 - 01.2020
- Assisted in developing strategies to increase community engagement with the organization's mission.
- Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
- Organized training programs for volunteers.
- Assisted children with completing their homework.
- Communicated clearly with families regarding children's progress throughout the day.
Youth Summer Camp Staff Member
Healthy Babies Happy Families
Washington, DC
06.2019 - 08.2019
- Created a warm and welcoming environment for all campers by providing support and encouragement.
- Lead group activities such as arts and crafts, sports, team building exercises.
- Developed lesson plans that were age appropriate for different groups of children.
- Assigned and oversaw daily site cleanup by counselors and campers.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Documented individual progress toward meeting treatment goals.
Education
High School Diploma -
Friendship Collegiate Academy High School
Washington, DC05.2021
Skills
- Customer service
- Cash handling
- Product knowledge
- Time management
- Team collaboration
- Organizational skills
- Adaptability and flexibility
- Inventory stocking
- Quick decision making
- Refunds and exchanges
- Scanner operations
- Product Availability Checking
- Professional demeanor
- Employee training
- Surveillance monitoring
- Reporting skills
- Lockdown procedures
- Guest services
- Hospitality
References
References available upon request.
Education and Training
other
Languages
English
Full Professional
Timeline
Concierge
NFC Amenity Management
01.2026 - Current
Security Guard
CES Security Services
10.2022 - Current
Cashier
Home Depot
01.2022 - 04.2023
Youth Summer Camp Staff Member
Healthy Babies Happy Families
06.2019 - 08.2019
Crew Member
Wendys Restaurant
04.2019 - 01.2022
Volunteer Coordinator
DC Dream Center
02.2017 - 01.2020
High School Diploma -
Friendship Collegiate Academy High School