Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Jeremy Adams

Jeremy Adams

Greenbelt,MD

Summary

Well-connected Store Operations Manager with 10 years of experience Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Food & Beverage Manager

Wawa Food Markets
12.2017 - Current
  • Enhanced customer satisfaction by implementing innovative food and beverage offerings.
  • Streamlined operational processes for improved efficiency and reduced waste.
  • Developed training programs for staff to increase product knowledge and enhance service.
  • Maintained strict adherence to health and safety regulations, resulting in consistently high inspection scores.
  • Boosted revenue by developing targeted marketing campaigns for promotions and special events.
  • Evaluated employee performance regularly through constructive feedback sessions designed to encourage growth.
  • Ensured cleanliness of dining area, bar stations, and kitchen facilities through regular inspections and staff training initiatives.

Inventory Manager

Wawa Food Markets
11.2013 - 12.2017
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Streamlined store operations for increased efficiency through process improvements and staff training.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
  • Maximized storage capacity by effectively organizing store layout and implementing space-saving techniques.

Customer Service Associate

Wawa Food Markets
12.2007 - 01.2013
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with customers for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor Of Science - Criminal Justice

University of Maryland - Eastern Shore
Princess Anne, MD
06.2013

Skills

  • Health Regulations
  • Sales Forecasting
  • Inventory Management
  • Team Leadership
  • Multitasking
  • Performance Management
  • Conflict Resolution
  • Staff Supervision
  • Cash Handling
  • Time Management

Timeline

Food & Beverage Manager

Wawa Food Markets
12.2017 - Current

Inventory Manager

Wawa Food Markets
11.2013 - 12.2017

Customer Service Associate

Wawa Food Markets
12.2007 - 01.2013

Bachelor Of Science - Criminal Justice

University of Maryland - Eastern Shore

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Jeremy Adams