Jeremy Dessert
Somerset,MA
Summary
Ambitious airport worker delivering over four plus years of experience working with the public to ensure a positive experience. Maintains calm in stressful situations and when communicating with difficult individuals to avoid escalation. Excellent time management and problem solving abilities backed by strong communication skills. Ready to work as a team to accomplish company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
TSA
12.2023 - Current
- Enhanced passenger safety by conducting thorough security screenings of luggage, and individuals.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines, metal detectors, and body scanners.
- Stayed current on evolving security protocols by participating in ongoing training programs.
- Participated in daily briefings with supervisors and coworkers to discuss issues with security screening processes.
Airport Operations Agent
Jetblue Airways Corp
01.2023 - 06.2023
- Used computer software to rebook itineraries, issue boarding passes and calculate fees.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
Passenger Service Agent
Airport Terminal Services, ATS
06.2022 - 01.2023
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Paraprofessional
Fall River Public Schools
09.2020 - 04.2022
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong communication with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Education
Master of Arts - Teacher Education
University of Massachusetts - Dartmouth
North Dartmouth, MA05.2022
Bachelor of Science - Mathematics
University of Massachusetts - Dartmouth
North Dartmouth, MA12.2021
Skills
- Customer Service
- De-Escalation Techniques
- Collaboration
- Leadership
- Problem Solving
- Critical Thinking
- Multi-tasking
- Adaptability
- Empathy
- Self-motivation
Certification
TSO Basic Training Program- FLETC (2024)
Timeline
Transportation Security Officer
TSA
12.2023 - Current
Airport Operations Agent
Jetblue Airways Corp
01.2023 - 06.2023
Passenger Service Agent
Airport Terminal Services, ATS
06.2022 - 01.2023
Paraprofessional
Fall River Public Schools
09.2020 - 04.2022
Master of Arts - Teacher Education
University of Massachusetts - Dartmouth
Bachelor of Science - Mathematics
University of Massachusetts - Dartmouth