Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jeremy Hamblin

Crowley,TX

Summary

Highly-motivated 911 professional with desire to take on new challenges, and further knowledge to be a Registered Public Safety Leader. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

911 Communications Supervisor

Mansfield Police Department
Mansfield, TX
04.2023 - Current
  • Performed quality assurance evaluations of call-takers and dispatchers working in the 911 Communications Center.
  • Assisted with developing strategies for handling high-stress situations encountered by call-takers and dispatchers.
  • Analyzed data from previous incidents to identify areas for improvement within the department's operations.
  • Developed training plans for new employees in order to ensure they had a comprehensive understanding of their job duties.

911 Emergency Dispatcher

Mansfield Police Department
Mansfield, TX
03.2018 - 04.2023
  • Acted calmly and professionally under pressure while making decisions in high stress situations.
  • Monitored multiple radio frequencies simultaneously while entering data into computer system.
  • Maintained CTO certified and trained new employees.

911 Communications Supervisor

Whitley County E911
Williamsburg, KY
02.2014 - 03.2018
  • Collaborated with various departments throughout the organization to improve communication policies and procedures.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Mentored junior team members and managed employee relationships.

Head Server

Seasons Restaurant
Corbin, KY
05.2012 - 08.2016
  • Trained new servers on menu items and restaurant standards.
  • Assigned duties to servers and monitored their performance.
  • Served high volume of tables at once and simultaneously supervised serving staff.

Education

Advanced Telecommunicator -

Texas Commission On Law Enforcement
03-2022

Intermediate Telecommunicator -

Texas Commission On Law Enforcement
06-2019

Basic Telecommunicator License -

Texas Commission On Law Enforcement
11-2018

Basic 911 Telecommunicators License -

Kentucky Department of Criminal Justice Training
Richmond, KY
08-2015

High School Diploma -

Whitley County High School
Williamsburg, KY
05-2012

Skills

  • Critical Decision-Making
  • Emergency Management
  • Crisis Management
  • Stress Tolerance
  • Collaboration
  • Providing Clear Directions
  • Prioritizing Situations
  • Professionalism
  • Interpersonal Communication

Accomplishments

  • Dispatcher of the year 2019
  • Life Saving Award 2022

Certification

  • Texas Commission On Law Enforcement Basic Instructor Proficiency
  • Communications Training Officer
  • Critical Incident Stress Management

Timeline

911 Communications Supervisor

Mansfield Police Department
04.2023 - Current

911 Emergency Dispatcher

Mansfield Police Department
03.2018 - 04.2023

911 Communications Supervisor

Whitley County E911
02.2014 - 03.2018

Head Server

Seasons Restaurant
05.2012 - 08.2016

Advanced Telecommunicator -

Texas Commission On Law Enforcement

Intermediate Telecommunicator -

Texas Commission On Law Enforcement

Basic Telecommunicator License -

Texas Commission On Law Enforcement

Basic 911 Telecommunicators License -

Kentucky Department of Criminal Justice Training

High School Diploma -

Whitley County High School

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