Jeremy Kelly
The Bronx,NY
Summary
Dedicated Schedule Coordinator with a strong work ethic and effective multitasking skills. Experienced in managing complex scheduling processes and fostering collaboration among team members to ensure timely updates and improved operational efficiency.
Overview
12
12
years of professional experience
Work History
Scheduler
Modivcare
New York, NY
08.2023 - 11.2025
- Coordinated scheduling processes to optimize resource allocation and enhance operational efficiency.
- Developed and maintained communication channels with team members to ensure timely updates and information sharing.
- Analyzed scheduling data to identify trends and improve workflow consistency across multiple projects.
- Led initiatives to streamline scheduling operations, resulting in reduced turnaround times for service requests.
Schedule Coordinator
Ambiance Medical Transportation
Los Angeles, CA
06.2020 - 07.2023
- Coordinated daily schedules for medical transportation services, ensuring timely pickups and drop-offs.
- Communicated with clients and healthcare providers to confirm appointments and address scheduling conflicts.
- Managed transportation logistics using dispatch software, optimizing resource allocation and route efficiency.
- Developed training materials for new staff on scheduling procedures and software usage.
Call Center Representative
T-Mobile
Los Angeles, CA
11.2017 - 06.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided technical support for mobile devices, enhancing user experience and satisfaction.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Collaborated with cross-functional teams to streamline processes and improve call handling efficiency.
Team Lead
Chick-fil-A
Nashville, TN
10.2013 - 11.2017
- Supervised daily operations, ensuring compliance with quality and safety standards.
- Trained and mentored team members, enhancing performance and customer service skills.
- Implemented process improvements that increased efficiency in food preparation and service delivery.
- Collaborated with management to develop staffing plans based on operational needs and sales forecasts.
Education
Master of Science -
Strayer University
Washington, D.C12-2025
Bachelor of Science -
Strayer University
Washington DC12-2022
High School Diploma -
Adamsville High School
Adamsville, TN05-2006
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Call management
Languages
English
Native or Bilingual
Timeline
Scheduler
Modivcare
08.2023 - 11.2025
Schedule Coordinator
Ambiance Medical Transportation
06.2020 - 07.2023
Call Center Representative
T-Mobile
11.2017 - 06.2020
Team Lead
Chick-fil-A
10.2013 - 11.2017
Master of Science -
Strayer University
Bachelor of Science -
Strayer University
High School Diploma -
Adamsville High School