Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerlicia Graham

Chicago,IL

Summary

Dynamic and dedicated professional with extensive experience in customer service and safety from roles at Portillo's Restaurant Group and various security firms. Proven ability to multitask effectively while maintaining high standards of quality and efficiency. Strong teamwork and communication skills, complemented by a solid foundation in cash handling and safety protocols.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Crew Member

Portillo's Restaurant Group
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Security Officer

Skytech Security Services
09.2024 - 03.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.

Security Officer

Allied Universal Security Services
08.2024 - 09.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.

Security Officer

Titan Security
01.2024 - 08.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Team Member

Walmart
08.2020 - 03.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

High School Diploma -

Michele Clark
5101 W Harrison
06.2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Taking orders
  • Cleaning and sanitizing
  • Safety awareness
  • Safety

Certification

  • First Aid CPR AED
  • 20 HR Basic Training Course
  • Sexual Harassment Exam

Timeline

Security Officer

Skytech Security Services
09.2024 - 03.2025

Security Officer

Allied Universal Security Services
08.2024 - 09.2024

Security Officer

Titan Security
01.2024 - 08.2024

Team Member

Walmart
08.2020 - 03.2021

Crew Member

Portillo's Restaurant Group

High School Diploma -

Michele Clark

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Jerlicia Graham