Jermaine McClain
Memphis,TN
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.With a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
29
29
years of professional experience
Work History
Assistant Store Manager
Cash America
Memphis, TN
09.2019 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Handled scheduling for store shifts to achieve adequate staffing.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Kitchen Manager
Burger King
Memphis, TN
05.1998 - 09.2019
- Developed and implemented kitchen policies, procedures and quality standards.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained new employees to perform duties.
- Resolved problems or concerns to satisfaction of involved parties.
Overnight Stocker
Walmart
Memphis, TN
07.2015 - 03.2017
- Organized shelves, racks and bins to ensure product availability.
- Received and stocked merchandise in a timely manner.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Restocked shelves according to plan-o-grams set up by management team.
- Conducted price changes as needed, following established procedures.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
- Maintained an orderly appearance at all times throughout the store.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Used proper case cutting techniques to cut and sort stock loads.
- Assessed floor displays to restock merchandise.
- Checked shelves in department to determine replenishment needs.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Identified and quickly handled spill clean-up.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Operated forklift and pallet jack to transport heavy loads.
Warehouse Worker
Randstad
Memphis, TN
02.2012 - 05.2015
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Ensured safety protocols were followed at all times while operating machinery.
- Provided assistance in loading and unloading containers from ships and trains.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Transported goods to designated areas within the warehouse facility.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assisted in packaging and labeling of products for shipment.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used scanners to track parcel information, condition or receipt.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Packer
Canon Computer Systems
Memphis, TN
03.1997 - 11.1999
- Inspected packages for accuracy and completeness before shipping.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
- Assembled cartons, crates, and containers to prepare for shipping.
- Notified team leader of product discrepancies and equipment malfunctions.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
- Prepared product shipments by packing boxes in accordance with company standards.
- Ensured work area was clean and organized, adhering to safety regulations.
- Utilized hand tools and equipment for efficient packing and sealing of goods.
- Loaded and unloaded items from machines, carts and dollies.
- Sealed containers or materials using glues, fasteners and tape.
- Marked and labeled containers, container tags or products using marking tools.
- Staged loaded pallets with hand truck for fork truck pick-up.
Education
High School Diploma -
Hamilton High School
Memphis, TN06-1995
Skills
- Customer Relations
- Stock management
- Loss Prevention
- Business Development
- Department Oversight
- Operations Oversight
Timeline
Assistant Store Manager
Cash America
09.2019 - Current
Overnight Stocker
Walmart
07.2015 - 03.2017
Warehouse Worker
Randstad
02.2012 - 05.2015
Kitchen Manager
Burger King
05.1998 - 09.2019
Packer
Canon Computer Systems
03.1997 - 11.1999
High School Diploma -
Hamilton High School