Jerome Garingalao
Apopka
Summary
Hardworking and dependable professional with a strong background in customer service, food service and skilled trades. Gained early work experience at Publix and Walmart before pursuing a 10 month HVAC program at Southern Technical College, where I graduated and earned my EPA certification. Gained hands on experience during school but also with Engineered Cooling Services. Known for strong work ethic, adaptability, and commitment to learning. Currently working part time at Inay's Kitchen while seeking opportunities to grow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member
Inays Kitchen
02.2020 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
HVAC Technician
Engineered Cooling Services
08.2024 - 06.2025
- Conducted routine maintenance on HVAC systems to ensure optimal performance and efficiency.
- Assisted in troubleshooting and diagnosing system malfunctions, enhancing problem-solving skills.
- Collaborated with team members to install new heating and cooling equipment, improving installation accuracy.
- Performed system checks and repairs on residential units, ensuring compliance with safety standards.
- Utilized industry-specific tools such as multimeters and refrigerant gauges for effective service delivery.
Online Personal Shopper
Walmart
03.2023 - 05.2024
- Assisted clients in selecting products based on preferences and needs
- Developed personalized shopping lists to enhance customer satisfaction
- Managed online orders, ensuring timely processing and delivery coordination
- Adapted quickly to changing client requirements and market conditions
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Service
Publix
06.2019 - 02.2020
- Streamlined customer service protocols to boost satisfaction rates.
- Increased repeat business through exceptional customer service and relationship building.
- elivered exceptional customer service through prompt resolution of passenger inquiries.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Used excellent customer service skills in addressing passengers' needs.
Education
EPA - HVAC
Southern Technical College
Orlando, FL11-2024
High School Diploma -
West Orange High School
Winter Garden, FL05-2020
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Attention to detail & Problem Solving
- Safe and defensive driving
- Package handling and accurate deliveries
- Adaptability
Accomplishments
I graduated high school and earned my diploma after 4 years. I also completed my HVAC training at Southern Technical college, earning my EPA certification.
Certification
EPA universal
Languages
English
Full Professional
Tagalog
Professional Working
Timeline
HVAC Technician
Engineered Cooling Services
08.2024 - 06.2025
Online Personal Shopper
Walmart
03.2023 - 05.2024
Crew Member
Inays Kitchen
02.2020 - Current
Customer Service
Publix
06.2019 - 02.2020
EPA - HVAC
Southern Technical College
High School Diploma -
West Orange High School