Summary
Overview
Work History
Education
Skills
Timeline
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Jerome Robinson

Jerome Robinson

Wilmington,DE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing relationships, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Director of Sales

Rocket Mortgage
Detroit, MI
04.2020 - Current
  • Lead development initiatives, including coaching, mentoring team on performance, production, and skill development.
  • Managed and motivates sales team to increase revenue over 150 Million dollars
  • Sales team received high ranking of 4.8 out of 5 on average for client service.
  • Led change and transformation across business areas to deliver benefits and align company resources including project that generated 100 million dollars
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.

Executive Mortgage Banker

Rocket Mortgage
Detroit, MI
07.2016 - Current
  • Explained different types of loans pertaining to client situations.
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Received 5 star rating from clients

Graduate Assistant Coach

Grand Canyon University
08.2015 - 07.2016
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Built positive and productive relationships with parents of student athletes.
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.

Education

Bachelor Of Science - Biology

Old Dominion University
Norfolk, VA

Skills

  • Operating Procedures and Policies
  • Sales Program Coordination
  • Customer Complaint Resolution
  • Profitability Assessments
  • Regional Sales and Support
  • Customer Portfolio Management
  • Client Base Retention
  • Employee Retention
  • Lead Identification and Generation

Timeline

Director of Sales

Rocket Mortgage
04.2020 - Current

Executive Mortgage Banker

Rocket Mortgage
07.2016 - Current

Graduate Assistant Coach

Grand Canyon University
08.2015 - 07.2016

Bachelor Of Science - Biology

Old Dominion University

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Jerome Robinson